“I just had the cooktop installed and there is a constant clicking noise when any of the burners is on. Is this normal? If not, what is wrong?”
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Hi SiliconValley, there could be a couple of reasons this occurs: Burner(s) may click if damp from being cleaned or if a spillover has occurred. Allow the product to dry thoroughly. You can speed up the drying process by blowing cool air on the burner and control knob shaft area using a hair dryer. Products equipped with the reignition feature: During cooktop use, if one or more burners are extinguished due to external causes (such as a water spill, wind or ventilation draft), the ignition system will turn on to reignite the flame. When the flame comes back on, the system will stop sparking, or clicking. If the draft in the room is not removed, occasional sparking, or clicking, may continue. Sparking may also occasionally occur when using the low setting on a burner. If, however, this doesn't seem to apply to the situation you have and you need further assistance, please don't hesitate to reach out to us directly at KitchenAid 800-422-1230 M-F 8 AM to 6 PM ET or via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
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