Questions & Answers

Q: QuestionAre the grates on this cooktop dishwasher safe?

• A:Answer Yes, the full-width cast-iron grates are dishwasher safe.

Q: QuestionDoes this cooktop have a simmer burner?

• A:Answer Yes, it has a 6,000 BTU Even-Heat Simmer Burner.

Q: QuestionCan this cooktop be used with propane?

• A:Answer Yes, the cooktop can be converted for use with LP gas. It comes with an LP conversion kit.

Q: QuestionWhat is the BTU rating of the most powerful burner on this KitchenAid cooktop?

• A:Answer The most powerful burner on this cooktop is the 20,000 BTU Dual Ring Burner.

Q: QuestionWhat type of ignition does this cooktop use?

• A:Answer This cooktop uses electronic ignition, so there's no need for a standing pilot light.

Q: QuestionHello - I saw from a previous Q&A that the knobs are made of metal but I’d like to confirm if the entire thing is metal or if there are plastic components on the ‘sleeve’ portion. Thanks!

Asked 5 years ago by TDrumm.

• A:Answer TDrumm, there is plastic on the bottom of the knobs.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhat is the lip measurement for this cooktop?

Asked 5 years ago by Johnnie.

• A:Answer 36" with 1/2" lip under. Please be aware that KitchenAid wouldn't warranty this model because they said it was over a year old, even though I bought it only a few months ago. I am missing a part and many calls into Best Buy "total tech support" hasn't been able to ship part to me and my new stove top is currently unusable.

  Answered 5 years ago by BeachG1rlVerified Purchase

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Q: QuestionWhat is the cut out size for this gas cook top ?

Asked 6 years ago by gascook.

• A:Answer Hello gascook- The cut out dimensions for this cooktop are: Cutout Depth (in) 19 13/16 Cutout Depth Max (in) 20 Cutout Height (in) 5 1/4 Cutout Width (in) 35 3/16 Cutout Width Max (in) 35 5/8

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionIs this electric ignition or continuous spark?

Asked 7 years ago by Jb.

• A:Answer Hello JB! This model is an Electronic Ignition. Thank you for your inquiry on our KitchenAid appliances.

  Answered 7 years ago by KitchenAidTeam

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Q: QuestionWill an oven fit under this? I have a GE Profile 30" oven under the counter, under my current 30" gas GE Profile cooktop. I plan to get new counters, and wanted to upgrade to a 36" gas cooktop.

Asked 5 years ago by TXJen.

• A:Answer The Gas line hook up is in rear right under the unit. Besides the overall height of the gas range you need to see where your oven will fit. If it is gas, there may not be proper ventilation? I just replaced an old 36" cooktop with this new one.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionThe height of the appliance is almost 4 inches. What is the measure BELOW the countertop and where does gas line/regulator connect?

Asked 5 years ago by Gasfitter.

• A:Answer Hello Gasfitter, below the countertop there is a 3 5⁄8" clearance needed. and the the gas line connects in the back right corner. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionCan you get a center griddle for this

Asked 1 week ago by Anonymous.

• A:Answer Hello! Model KCGS556ESS currently does not offer a griddle. Thank you for your inquiry about our KitchenAid appliances.

  Answered 6 days ago by KitchenAidTeam

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Q: QuestionDoes this cooktop come in black stainless finish

Asked 7 months ago by sully3880.

• A:Answer This model Cooktop no longer has the Black Stainless being manufactured. We hope this information helps.

  Answered 7 months ago by KitchenAidTeam

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Q: QuestionIs installation available for this item?

Asked 1 year ago by BR.

• A:Answer Hello BR! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionCan this electric ignition cooktop be lit with a match on low when the power is out?

Asked 1 year ago by Eth717.

• A:Answer Hello Eth717! In case of prolonged power failure, the surface burners can be lit manually. Hold a lit match near a burner and turn knob counterclockwise to IGNITE/Lite/ . After burner lights, turn knob to setting. Do not use a grill or griddle accessory during a power failure as the vent fan will not operate.

  Answered 1 year ago by KitchenAidTeam

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Q: Questiondoes this come with a griddle?

Asked 2 years ago by griddle.

• A:Answer Hello. Unfortunately, this Cooktop does not come with a griddle. We apologize for any frustrations you may have experienced.

  Answered 2 years ago by KitchenAidTeam

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Q: Questionare the grates easy lift?

Asked 2 years ago by jack.

• A:Answer Hello Jack, these are not the easy lift grates, however, they are easy to remove. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWe will be installing a pot filler above the cook top (Kitchen Aid KCGS556ESS). (New house build) How tall is the grate above the counter top? I need that measurment to get ruff in plumbing in the right spot.

Asked 3 years ago by Mike.

Q: QuestionWill this work for outside kitchen

Asked 3 years ago by Zteps.

• A:Answer Hello Zteps! We can only recommend this model be installed per the installation instructions. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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