Questions & Answers

Q: QuestionWill this work for outside kitchen

Asked 3 years ago by Zteps.

• A:Answer Hello Zteps! We can only recommend this model be installed per the installation instructions. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionI just had the cooktop installed and there is a constant clicking noise when any of the burners is on. Is this normal? If not, what is wrong?

Asked 3 years ago by SiliconValley.

• A:Answer Hi SiliconValley, there could be a couple of reasons this occurs: Burner(s) may click if damp from being cleaned or if a spillover has occurred. Allow the product to dry thoroughly.​ You can speed up the drying process by blowing cool air on the ​burner and control knob shaft ​area using a hair dryer. Products equipped with the reignition feature: During cooktop use, if one or more burners are extinguished due to external causes (such as a water spill, wind or ventilation draft), the ignition system will turn on to reignite the flame. When the flame comes back on, the system will stop sparking, or clicking. If the draft in the room is not removed, occasional sparking, or clicking, may continue. Sparking may also occasionally occur when using the low setting on a burner. If, however, this doesn't seem to apply to the situation you have and you need further assistance, please don't hesitate to reach out to us directly at KitchenAid 800-422-1230 M-F 8 AM to 6 PM ET or via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWill this fit with a 36 in wide cabinet?

Asked 3 years ago by Sbas.

• A:Answer Yes. Unless you mean something odd or special when you say fit.

  Answered 3 years ago by EdAustinVerified Purchase

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Q: QuestionCan this be switched over to LP gas?

Asked 3 years ago by fids98.

• A:Answer It’s my understanding that any gas appliance can be converted to LP gas with a proper conversion kit and an installer who knows how to correctly adjust the flames.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhere is the kitchen aid gas top stove made

Asked 4 years ago by Anonymous.

• A:Answer Where is gas kitchen aid 36” cooktop made?

  Answered 1 year ago by Anonymous

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Q: Questionthe cooktop on this Kitchen aid: is the stainless steel considered polished or un polished? I have a few scratches i need to get out.

Asked 4 years ago by Moe.

• A:Answer Hello Moe, for the stainless steel we would recommend only cleaning that with Affresh Stainless steel cleaner. The Stainless on this model is polished finish. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionMy renters scratched the stainless steel surface around the main burner real bad and I want to replace the top insert. Can you purchase just the top insert? See picture of scratches and the top insert I am mentioning

Asked 4 years ago by bigev65.

• A:Answer Hello Bigev65, we are sorry to hear this. You may visit www.kitchenaidparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM - Midnight - 7 days a week, to speak with a part specialist by phone.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes he griddle come with it, as shown in the pictures? If not, where can I purchase one? Thank you.

Asked 4 years ago by Razz.

• A:Answer No the one with a griddle is Model KCGS950ESS try calling kitchenaid to ask where you can get the griddle

  Answered 4 years ago by movielovergalVerified Purchase

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Q: QuestionWhat is the grate dimension? Control bar is larger than other model with the down draft. Thanks

Asked 5 years ago by Carmen.

• A:Answer Hello Carmen, The dimensions on the grates are 17" long and 12" wide. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionI see 3 grates on the top, are there 3 under sections 1 for each grate or one overall for all grates?

Asked 5 years ago by Norm8712.

• A:Answer Hi Norm8712, the bottom of the unit is one solid piece but the grates are all separate and fit on top. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhat is the height from the top of counter top to top of cooking grate?

Asked 5 years ago by dpbjeb.

• A:Answer About 2"

  Answered 3 years ago by NoGoodVerified Purchase

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Q: QuestionI'm trying to replace my current Dacor 36' gas cooktop with this one, if it needs to cut the marble to fit the size, does the installation service cover that and any adjustments to make it work?

Asked 5 years ago by zzseattle.

• A:Answer I just hope it works for you when you get it installed. My $5000 kitchen aid refrigerator did not work. On the 21st the delivery people couldn’t wait to shove my refrigerator into the space scratching my new hardwood floors and run out. Told me to wait 24 hours for unit to maintain right temperature. My food spoiled and I have wasted so much time and energy and no one at Best Buy will take accountability in helping resolve. The store sends you to a resolution line. The resolution line tells you they can’t help you. You have to call kitchen aid. Hope this helps! Today is the December 28th. Still no resolution!

  Answered 5 years ago by DefectivVerified Purchase

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Q: QuestionCan this run using LPG gas?

Asked 5 years ago by Mary.

• A:Answer Hello Mary, the KCGS556ESS can be converted to LP gas and also includes the conversion kit so you will have the proper parts to make the conversion. Please note we require a qualified installer or plumber be the only ones to make the conversion.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhich cooktop will give you the most cooking space, knobs in front or on the side. Or do you lose either way? Thanks

Asked 5 years ago by Remodeler.

• A:Answer Hello Remodeler, This would be a personal preference. I do see about 50/50 when it comes to the gas cooktops knob location as some customers like to the have them in the front and others to the side. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhat is the BTU for the 36’ cooktop

Asked 5 years ago by Anonymous.

• A:Answer Hello, This cooktop has different BTUS for each burner. Center Rear 20,000, left and right front 10,000, left rear 6,000, and right rear 7,000. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWhere can I find this griddle to use with this cooktop??

Asked 5 years ago by TJN.

• A:Answer Hi TJN, If the unit does not have a griddle we are unable to recommend a compatible one. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionSince this cooktop does not come with a griddle, where can I find a compatible one?

Asked 5 years ago by Tnuno.

• A:Answer Hi Tnuno, since the unit does come with one we are unable to advised of any that we could recommend with using on this appliance. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionWHAT IS EXHAUST DIMENSUION? 6" OR 10"

Asked 5 years ago by Anonymous.

Q: QuestionCan a telescopic downdraft be used with this cooktop?

Asked 5 years ago by AJ611.

• A:Answer AJ611, you will need to review the installation guide for your downdraft to ensure there is enough room to install behind the cooktop.

  Answered 5 years ago by KitchenAidTeam

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