Questions & Answers

Q: QuestionI don't know how to get a resolution to this. And I'm sure this isn't the right channel to post, but I bought this fridge, it was delivered in Showroom Mode. And my food that was in my old fridge spoiled. No one will provide me with a form to fill out.

Asked 4 months ago by RobertE.

• A:Answer Hi there! We're genuinely sorry to hear about the experience you had with Best Buy. While our reviews focus on the product and your individual experience using it, we absolutely want to make sure you get the help you need. Please feel free to reach out to Best Buy Customer Care directly for further assistance at 1-888-237-8289. We hope this helps you get things sorted out quickly!

  Answered 4 months ago by KitchenAidTeam

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Q: QuestionDo you have senior discounts on appliances

Asked 4 months ago by Jackie.

Q: Questionis the unit delivered and the old unit removed ?

Asked 5 months ago by ralph.

Q: QuestionI have this refrigerator and my food keeps freezing. I've made sure nothing is blocking the vents. Help!

Asked 8 months ago by Cassie.

• A:Answer Hello! We are sorry to hear about your concern with your Refrigerator. Please see the link for some troubleshooting for this concern. https://shorturl.at/GzloI If this does not resolve your concern, we would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionThe little tray under the ice and water dispenser is rusting. How can I order a replacement?

Asked 8 months ago by PineappleGal.

• A:Answer Get part number from factory and buy online

  Answered 8 months ago by Jennifer

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Q: QuestionIs the kitchen aid energy stsr

Asked 9 months ago by Wash4.

This question was asked about the related product: KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Black Stainless Steel

• A:Answer yes

  Answered 5 months ago by Anonymous

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Q: QuestionHow can I turn the icemaker off when not hooked up to water

Asked 11 months ago by Vicky.

• A:Answer Can you tell me where the swutch is i can not find it

  Answered 11 months ago by Anonymous

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Q: QuestionDoes this fridge have an option for cubed or crushed ice from the external ice/water dispenser?

Asked 1 year ago by Scott.

• A:Answer Hello, model KRFF577KPS, KitchenAid® Refrigerator has the option of both crushed and cubed ice. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: Questionwill the refrigerator door automatically close or do you have to nudge it closed?

Asked 1 year ago by erh.

• A:Answer The left door must be pushed closed or aggressively shoved to carry through the door seal interlock mechanism. Or always close the left door first then the right. Then, if the door stays open by accident, the alarm is too quiet to hear and stops quickly. We have awoke to melted ice on the floor several times.

  Answered 9 months ago by ThereseRVerified Purchase

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Q: QuestionMy main shelf that extends all the way across and has two vegetable drawers attached underneath has a stain under the glass shelving in the front. It smells like fish. I do not know how to remove that shelf. I s it removable and how can I get it out of

Asked 1 year ago by Anonymous.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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Q: Questionwhere is the serial number located on the refrigerator

Asked 1 year ago by Anonymous.

• A:Answer Hello, Please check the following locations for the model and serial numbers: 1. Top left side of the food compartment 2. Top front of the food compartment 3. Food liner (upper right side of the crisper pan). Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhen either door is opened 90 degrees how much does the overall width increase on hinge side? Wanting to put 2 units side by side & need to know the space needed between them for both of the interior doors to open.

Asked 1 year ago by Anonymous.

• A:Answer Hello. Please visit https://tinyurl.com/33v9jzck to view the dimensions for this model Refrigerator. We hope this information helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionQuestion,,, when you open the right door or the left door, ( anyone ) can the light come on?

Asked 1 year ago by Jose.

• A:Answer Hello. The light for this model Refrigerator will turn on when the refrigerator door or freezer drawer is open. We hope this information helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhat type of compressor does this use? I’ve heard the linear compressors are prone to failure.

Asked 1 year ago by TommyL.

Q: QuestionDoes this refrigerator make the regular ice or pellets?

Asked 1 year ago by Growlingbear.

• A:Answer The cubes are a little smaller than our old Kenmore.

  Answered 1 year ago by MatthewSVerified Purchase

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Q: QuestionIs this one counter depth?

Asked 1 year ago by Anonymous.

• A:Answer No, it sticks out 3-4 inches from counter.

  Answered 1 year ago by MatthewSVerified Purchase

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Q: QuestionWhere is the water filter located? How does one access the filter?

Asked 1 year ago by Shermie.

• A:Answer Water filter is on ceiling on right and is very easy to access and change.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHow tall of a glass can fit in the water dispenser?

Asked 1 year ago by Antonio.

• A:Answer Hello ! The dispenser measures around 9.27". We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWe bought this and everything was great, changed filter now we have no water coming out of water dispenser or ice for almost 2 weeks. Geek squad is not helping at all...????

Asked 2 years ago by Terrieortega61.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

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