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I am sincerely very sorry to hear about the issue you've experienced with our product. We would love to assist in getting this resolved for you! Please reach out to Klipsch Support to speak directly with a product support representative. For quickest contact, we recommend opening a chat with us: https://bit.ly/klipschsupport You can also reach out to our product support team here: http://bit.ly/4nwLazg
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