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First, be sure the video source you are using is capable of 165Hz and is compatible with the DisplayPort 1.2 version port on this monitor and you are using a cable that is rated compatible with DisplayPort 1.2. Check your settings within the On-screen Settings. Here is a link to the User Guide for this monitor that illustrates the different available settings: https://download.lenovo.com/consumer/monitor/g27c_10_ug_en.pdf. If the issue continues, we recommend you contact Lenovo Tech Support for Monitors at: 866-426-0911.
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