“I bought this laptop a week ago. It now doesn't want to come in when I press the power button. What's going on? Yes, it is fully charged”
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We are sorry to hear that you are having issues with your Lenovo IdeaPad 1-14 laptop. It is possible that resetting the computer back to original factory settings may correct the issue you describe. Since you can not turn the device on, this system is equipped with OneKey Recovery System. There is a very small pin hole on the left side of the device, right near the Micro-SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.
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