A:Answer Hey Sunshine,
We're sorry to hear that this is happening with your IdeaPad 1. We're happy to help you figure out what's the matter. Now, there could be a number of reasons so to start, we'd like to cover the bases with level 1 troubleshooting tips. we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.
If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please feel free to reach out to us with any other questions!
