Main Content

Questions & Answers

$400.00
Save $129.99
The comparable value is $529.99
Page Showing 41-60 of 87 questions
  • QuestionMy laptop is running slow and now has a black screen. Can you please tell me how to fix it?

    Asked by Sunshine.

    • Answer Hey Sunshine, We're sorry to hear that this is happening with your IdeaPad 1. We're happy to help you figure out what's the matter. Now, there could be a number of reasons so to start, we'd like to cover the bases with level 1 troubleshooting tips. we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan it be upgraded to a bigger hard drive and more ram?

    Asked by Anonymous.

    • Answer Hey, The memory within this IdeaPad 1 cannot be upgraded, as it is soldered to the systemboard, but you can upgrade storage by swapping out the existing 256GB SSD for an M.2 2242 (can fit M.2 2280) SSD with a higher capacity. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionThe 8 gig of ram is soldered to the motherboard and apparently not upgrable. My Lenovo with 8 gig is always running at 80% + of ram usage with just Chrome running and it constantly freezes. Is that normal and is 8 gig insufficient??

    Asked by craig.

    • Answer Hey craig, This is common with Windows 11 devices, and more commonly, Chrome browser uses more memory to run compared to other common browsers, which is a contributing factor. To open up available memory, we recommend uninstalling unnecessary applications, along with visiting the following Microsoft Support webpage to learn how to stop what background tasks you need: https://support.microsoft.com/en-us/windows/windows-background-apps-and-your-privacy-83f2de44-d2d9-2b29-4649-2afe0913360a | Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan I run games like call of duty black ops 3 on this? Really the only game I would play on it

    Asked by Garrett.

    • Answer Hey Garrett, Given the age of the game and its subsequent system requirements to run, you can likely run the title smoothly on this IdeaPad 1 with background apps / processes at a minimum. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan I download Bluestacks and to play android type games like Game of Thrones Conquest?

    Asked by DEB.

    • Answer I wouldn’t recommend this laptop to play games. It could barely run roblox really.

      Answered by Saheezy

  • QuestionCan child play ps5 games on this lab top

    Asked by Anonymous.

    • Answer no

      Answered by AH5200

  • QuestionDoes this computer come with OneDrive installed?

    Asked by Dee.

    • Answer Hey Dee, This IdeaPad 1 does ship with OneDrive installed, as it's an integral feature of the Windows 11 Home experience. You can setup / sign-in to your OneDrive personal account during or after device setup. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan I download zen studios?

    Asked by erskR123.

    • Answer Yes I’ve downloaded it already.

      Answered by Saheezy

  • QuestionWhat items come with this laptop in its package?

    Asked by Rick.

    • Answer a charger

      Answered by JustTaskEVA

  • QuestionIs there any way to add RAM to it?

    Asked by TLyles.

    • Answer HeyTLyles, Memory cannot be upgraded with this model, as it is soldered to the systemboard. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • Questioncan I download Citrix on this laptop

    Asked by allie.

    • Answer Hey allie, You can download the Citrix app from the Microsoft Store onto this IdeaPad 1. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionI only see measurements of the product out of the box. What are the measurements of the packaging it comes in?

    Asked by Anonymous.

    • Answer 20 x 15.5 x 5.25

      Answered by dkrt

  • QuestionIs this laptop good for playing Sims 4?

    Asked by Lex911.

    • Answer Hey Lex, Objectively, based on the specifications of this IdeaPad 1, it should be able to run Sims 4; although, how well it will run can vary greatly depending on in-game settings, background tasks and applications, and more. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionCan you download a home h and r block program

    Asked by Gram1.

    • Answer Hey Bgt, You shouldn't have any issues with doing so on this IdeaPad 1. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionDoes it have a front-facing camera?

    Asked by Anonymous.

    • Answer Yes.

      Answered by Saheezy

  • Questiondoes it support steam?

    Asked by juju.

    • Answer Hey juju, You can run Steam on this IdeaPad 1, along with games that align with the laptop's system requirements. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionWhat is the standard warranty given by Lenovo for this laptop? Will the additional warranties from Best Buy kick in after the standard Lenovo warranty expires?

    Asked by JayC1961.

    • Answer Hey JayCh, To review the manufacturer warranty terms for this IdeaPad 1, please visit the following web address: https://support.lenovo.com/us/en/solutions/ht100140 | Also, additional warranty and support coverage with Best Buy or Geek Squad will start at the time of purchase or warranty / support activation for the laptop. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionWill this run TurboTax?

    Asked by TurboTax.

    • Answer Hi, Based on user reviews where customers mentioned similar usage, you shouldn't have a problem running the software on this IdeaPad 1. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionWhich USB port should I use for an Ethernet adapter - USB-A 3.2 or USB-C 3.2?

    Asked by DaveinCharlotte.

    • Answer Hey DaveinCharlotte, You can use either port. Performance is more reliant upon the output of the ethernet adapter you plan to use. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert

  • QuestionIs there a disc drive add on available for this laptop?

    Asked by Anonymous.

    • Answer Hey, There are various external optical drives that will work with this IdeaPad 1. So long as the disc drives are compatible with Windows, it should work well with the system. Please feel free to reach out to us with any other questions!

      Answered by Lenovo Product Expert