“If it has speakers then why can I not get any sound? When I run the trouble shooting it tells me no speakers are connected (Bluetooth or headphones) how can I fix this?”
Answer This Question
1-2 of 2 Answers
Straight out of the box, you shouldn't be having problems like this, so you might just want to return it to Best Buy and let them deal with it. If you want to try fixing the issue on your own, open up Device Manager and see if there is question or exclamation driver for Audio inputs and outputs. If so, try updating the drivers, first through Dell. If that doesn't work, try updating them through MS. If neither work, uninstall speakers and repeat. If this still doesn't work, definitely return to Best Buy.
Sorry, there was a problem. Please try again later.First, check that the system speakers are not muted. Tap the HotKey in the F1 position on your keyboard to toggle the system speaker Mute on/off. If the system speakers are off mute, but you still can't hear any audio, now tap the HotKey in the F3 position on your keyboard to increase the system speakers volume. If these steps do not fix the issue, here is a link to some more troubleshooting tips for fixing the issue of no sound through your Windows 11 laptop's internal speakers: https://www.lifewire.com/fix-no-sound-on-windows-11-5191499. If the issue continues after trying these tips, we recommend you contact lenovo Tech Support for additional help. Let the Customer Support Specialist you talk with know the troubleshooting steps you have already taken. Call at: 877-453-6686.
Sorry, there was a problem. Please try again later.