“I plugged in everything correctly, but when I turn it on, my monitor just shows a gray screen with my mouse, but no indication of installing anything. Did I do something wrong? I heard windows 10 came with the computer but it seems to not be working atm..”
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Check your video connections at both the monitor and the computer. Be sure you are using a good cable and the connections are secure on both sides. Try rebooting the computer. Windows 10 is installed on the computer and at initial startup, you should see and hear, if you have speakers connected, the step by step setup instructions for Windows 10. If you still see no image on the screen after checking the cable connections and rebooting the computer, we recommend you contact Lenovo Tech Support for additional help at: 866-426-0911.
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