I bought this and LOVED it! Then, one day, without anything happening to it, the " touch screen with displayed options" suddenly stopped working! I've unplugged it, turned on mute switch, ect. It's still connected to WiFi, yet the "swiping, tapping on the null

Question

NyNetworkUser · Accepted Answer

Unfortunately, that sounds like the screen went bad. Try to return it to the place where you bought it, assuming you bought at Best Buy since this is a Best Buy q-and-a forum.

Lenovo Product Expert · Answer

Hello, we are sorry to hear you are experiencing this issue with the touchscreen on your Lenovo Smart Clock with Google Assistant. Please perform a factory reset by holding down the “Volume + and – ” buttons on top of your device for 8 Seconds. If the issue persists, please contact our customer support team at 866-426-0911

Answered by Lenovo Product Expert 4 years ago

“I bought this and LOVED it! Then, one day, without anything happening to it, the " touch screen with displayed options" suddenly stopped working! I've unplugged it, turned on mute switch, ect. It's still connected to WiFi, yet the "swiping, tapping on the”

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