“I bought this laptop a month ago and my camera stopped working. I have tried everything I can think of to solve the problem but it is still showing a black screen. I used the help function and it tried different drivers/updates. Is this a hardware issue?”
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This laptop has a physical privacy shield on the webcam. Check to make sure it's not closed.
Sorry, there was a problem. Please try again later.This Intel Eco-Certified, Lenovo Yoga 7i 16, model number 82UF0000US, ships with a FHD 1080p & IR (Infrared) webcam with Privacy Shutter. Be sure that the Privacy Shutter is in the Open position before you attempt to use the webcam. There is a small slider, directly above the webcam lens. Move the tab to the right to open the Privacy Shutter. There is a red dot over the webcam lens that will disappear when the Privacy Shutter is fully open. This will indicate that the webcam is really to use. You can close the Privacy Shutter when you are done with the webcam for your security, by sliding the tab to the left to close the Privacy Shutter. The Red Dot will appear over the webcam lens when the Privacy Shutter is closed. Here is a link to the User Guide for this Yoga 7i 16, which illustrates the location of the Privacy Shutter Slider on page 1: https://download.lenovo.com/consumer/mobiles_pub/yoga_7i_userguide_en.pdf. If the Privacy Shutter is open but the webcam still does not function, now check to be sure you have the latest version of Windows 11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Premium Care for additional help at: 888-278-9707.
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