Questions & Answers

Q: QuestionHow much water does the tank hold?

• A:Answer The tank has a capacity of 0.50 gallons or 1.8 liters.

Q: QuestionDoes this humidifier have a low water indicator?

• A:Answer No, this humidifier does not have a low water indicator.

Q: QuestionCan I use this humidifier with an app?

• A:Answer No, this humidifier is not app-controlled.

Q: QuestionWhat is the maximum room size this humidifier can cover?

• A:Answer This humidifier is suitable for medium-sized rooms up to 210 square feet.

Q: QuestionWhy is this humidifier so quiet?

• A:Answer It uses ultrasonic cool mist technology, generating less than 28dB of noise, which is quieter than a library.

Q: QuestionIs this humidifier difficult to refill?

• A:Answer Refilling is easy with the top-fill design, allowing you to add water directly through the top.

Q: QuestionDoes this have a warning of cancer

Asked 1 year ago by Squirt.

• A:Answer Thanks for asking! For more information regarding our air purifiers, please contact our Levoit customer support team directly. We are here to help and hope to hear from you soon.

  Answered 1 year ago by Etekcity-Cosori-Levoit

  
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Q: QuestionWhat type of water can be used filtered?

Asked 2 years ago by Complicated.

• A:Answer We typically recommend using distilled water for the best results. As another alternative, purified or filtered water will be slightly better than tap water. However, you are more than welcome to use tap water.

  Answered 2 years ago by Etekcity-Cosori-Levoit

  
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Q: QuestionIs an app required for this model?

Asked 3 years ago by Ro.

• A:Answer The Dual 100 does not require the app. You can use the buttons on the display to control the unit.

  Answered 2 years ago by Etekcity-Cosori-Levoit

  
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Q: QuestionWhat size room does this work best

Asked 3 years ago by Anonymous.

• A:Answer The Dual 100 has an effective range of 107–260 ft².

  Answered 3 years ago by Etekcity-Cosori-Levoit

  
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Q: QuestionMy humidifier has stopped responding to being plugged in. When I unplug it and plug it back in I see the blue light turn on briefly, then immediately turn off. What sort of troubleshooting would you recommend?

Asked 3 years ago by KT.

• A:Answer We would like to hear more about your experience. Please reach out to our team directly at your earliest convenience. Our contact information can be found in the manual. We are here for you!

  Answered 3 years ago by Etekcity-Cosori-Levoit

  
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Q: QuestionIs this easy to clean and how often?

Asked 3 years ago by Carolyn.

• A:Answer Yes. We just wipe it out with a clean soft cloth every couple of days.

  Answered 3 years ago by NORVELLA

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Q: QuestionIs this product wireless?

Asked 4 years ago by Anonymous.

• A:Answer No, although there is a wireless model.

  Answered 3 years ago by NORVELLA

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