“A year after purchase one hearing aid malfunctions and needs repair, what is the procedure to get it fixed?”
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Hi, Porkchop, If your hearing aid(s) would need to be repaired or replaced during the warranty period, please contact us. You will need to return the suspected defective device(s) to allow us to inspect it for an evaluation fee of $15.00. You must ensure that the correct device(s) is returned to us, including all accessories and consumables received in the initial packaging. You will not receive a replacement until we have received the correct device(s) and concluded our inspection. Once we have received the correct returned hearing aid(s) and concluded our inspection you will be notified if your hearing aid device(s) qualifies to be repaired or replaced. Please note that we reserve our right to make this determination at our sole discretion. If it is determined that your hearing aid device(s) does qualify, we will send your repaired or replacement hearing aid within 2 weeks thereafter and refund the $15.00 evaluation fee. We will accept any hearing aids or accessories for repair or service for a period of five (5) years after the date of purchase. Servicing, repair, or replacement after the warranty period has expired will be for your own account. We will send you a bill showing the repair and service to be provided and charged for. If the anticipated charge for the repair or service should exceed an amount of $50, we will first contact you for your approval before any work will be performed.
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