A:AnswerHi there. thank you for reaching out. These hearing aids are the same size. The biggest difference between the two devices is that the Lexie B1 hearing aids use replaceable batteries where the Lexie B2 hearing aids are rechargeable hearing aids.
A:AnswerHi there. you get a 60 day trial period when you purchase through Best Buy which allows you to return your hearing aids for a full refund within the first 60 days if you're not 100% satisfied with them. Please refer to the Best Buy return policy for further detail.
A:AnswerJust to be clear, you use the smart phone to set up the HA and can change settings on the fly, but you do not need the iphone if you're not changing settings or mode.
Volume settings can be done directly on the HA without use of the phone.
A:AnswerGreat question! Our team of Lexie Experts are available 6 days a week to assist you with your hearing aids as needed. Once you've set up your Lexie B2 hearing aids you can save your settings as an environment so you can easily select that environment again. An example would be to adjust your settings to accommodate for a noisy restaurant and then save that as a preferred environment setting. You can save up to 6 of these programmed environments so you can easily jump around your saved settings for different environments.
A:AnswerLexie/Bose work with an iPhone app, which includes a part where you can order wax guards and other parts. I assume there are apps for other types phones. The ear tips are smaller than my old hearing aids and the wire from the receiver holds its shape, so the ear tips nestle inside comfortably. I forget I’m wearing them, and I they don’t seem to gather wax in the wax guard very quickly. I think Bose re-thought hearing aids and mine are better than my old $5,500 pair.
In that app, I can order 3 different lengths wires and tips for $50 each. They recommend replacing them annually.
A:AnswerHi there, thanks for reaching out. Yes, the Lexie app that you'll use to manage your Lexie B2 hearing aids is compatible with all iPhone devices with iOS 13 and up.
A:AnswerThe app for my iPhone allows me to control volume, mute, balance, frequency, forward-facing or omnidirectional listening, and set-ups for four different environments. Go to your App Store and see if they have the Lexie Bose 2 app. Good luck.
A:AnswerHi Germo, you get a 60 day trial period with these hearing aids through BestBuy, where you can try the hearing aids and if you're not 100% satisfied with them you can send them back for a full refund. You also get a 1 year warranty for the Lexie B2 hearing aids.
A:AnswerHi, our Lexie B2 self-fitting OTC hearing aids have three sizes of wires, but they only get shipped with a size 2 wire. Should you require another length wire, please contact our team at (800) 499-1336 or send an email to [email protected] for them to call you.
A:AnswerHi, Jean, the range for the Lexie BI and B2 self-fitting OTC hearing aids Powered by Bose are between 100 - 7000Hz. All our products offer wide dynamic range compression (WDRC).
A:AnswerHi, Skip, we recommend that you charge your Lexie B2 OTC hearing aids Powered by Bose until the battery is on 100% and thereafter unplug the case from the power source. After that, you can leave the hearing aids in the charging case as normal.
A:AnswerTheir app allows you to set the volume, mute, balance, frequencies, front-facing or omnidirectional listening for four different environments and shows the battery levels for each aid. iPhone or Google. Amazing.
A:AnswerHi LTT, when you purchase the Lexie B2 hearing aid Powered by Bose, there is an option for a protection plan which covers your hearing aid in the case of loss or damage. If you purchased your Lexie B2 hearing aid Powered by Bose on a subscription plan, your protection plan is automatically included and you can contact our sales team that will assist with the repair. If you do not have the protection plan, you are welcome to send back your Lexie B2 hearing aid Powered by Bose so that our team can assess the damage and get back to you on what the price of repair may be. If you need any additional help, please call our toll-free number at (800) 499-1336.
