A:AnswerHi, VJ, the Nucleus 8 (cochlear implant processor) is Bluetooth compatible but unfortunately, it does not stream/connects with our Lexie B2 hearing aid Powered by Bose (or any other Lexie hearing aid).
Thus, as a stand-alone hearing aid for mild to moderate hearing loss (perceived or diagnosed) the Lexie B2 hearing aid Powered by Bose will work. Still, it does not have the streaming capabilities to connect with another device such as a Nucleus 8 processor. Streaming functionality via Bluetooth in our Lexie B2 hearing aid Powered by Bose is designed for phone call streaming via iPhones only.
As a stand-alone hearing aid for the better hearing ear (which is the ear without the CI), you have the opportunity to try our 45-day free trial.
A:AnswerUnfortunately, our hearing aids are not cross or bi-cross hearing aids. Our hearing aids are only designed to help with mild-to-moderate hearing loss. Please visit your healthcare practitioner to help you in this regard. All the best.
A:AnswerHi LuCee, Lexie hearing aids are best suited to individuals with a mild to moderate hearing loss. You get a 1 year warranty with your hearing aids plus a 60 day trial period through Best Buy. Please refer to Best Buy's return policy for further detail.
A:AnswerHi, If your dad is only going to adjust the volume after set-up and nothing else, then technically the smartphone does not need to be there. However, it is recommended for the phone and devices to be used together as it makes it easier to troubleshoot the device and hearing aids if need be. An individual's experience with a hearing aid also changes over time so it might be that your dad needs to have some of the other features adjusted to improve his experience, and for that, the smartphone also needs to be there.
The devices will only work with the phone it has been set up originally. You will have to download the app and log into a different phone and pair the devices on there if you want to use it with any other smartphone.
Lexie Hearing team
A:AnswerYou can turn them off by placing them in the charger or by pressing the bottom volume button on the back of the device. You can turn them on by pressing the same button.
A:AnswerHi, Porkchop, If your hearing aid(s) would need to be repaired or replaced during the warranty period, please contact us. You will need to return the suspected defective device(s) to allow us to inspect it for an evaluation fee of $15.00. You must ensure that the correct device(s) is returned to us, including all accessories and consumables received in the initial packaging. You will not receive a replacement until we have received the correct device(s) and concluded our inspection. Once we have received the correct returned hearing aid(s) and concluded our inspection you will be notified if your hearing aid device(s) qualifies to be repaired or replaced. Please note that we reserve our right to make this determination at our sole discretion. If it is determined that your hearing aid device(s) does qualify, we will send your repaired or replacement hearing aid within 2 weeks thereafter and refund the $15.00 evaluation fee.
We will accept any hearing aids or accessories for repair or service for a period of five (5) years after the date of purchase. Servicing, repair, or replacement after the warranty period has expired will be for your own account. We will send you a bill showing the repair and service to be provided and charged for. If the anticipated charge for the repair or service should exceed an amount of $50, we will first contact you for your approval before any work will be performed.
A:AnswerThese hearing aids are rechargeable. Lexie support can help you set up the hearing aid if you need help with the App.
So you do need an app to set these up.
