Questions & Answers

Q: QuestionI want to buy them. What's the name of the app so I can use them on my iPhone? Can I use them in Guatemala? I'll be traveling to Denver at the end of September, and I plan to buy them.

Asked 2 months ago by Coco.

• A:Answer Hi, Coco, thank you for your question. The Lexie app is used to set up and customize your Lexie OTC hearing aids. But please note that the Lexie B2 Plus Hearing Aids Powered by Bose are currently only available for sale and use in the USA as it complies with the FDA regulations. The product is not registered at DRCPFA. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist.

  Answered 2 months ago by Lexie Hearing Team

  
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Q: QuestionI live in Guatemala and I have to go to Denver in September. I intend to buy them. My question is, will I have any problems using them in Guatemala? Can I use the Lexie app from a location other than the United States?

Asked 4 months ago by Coco.

• A:Answer Hi, thank you for your question. The Lexie B2 Plus Hearing Aids Powered by Bose are currently only available for sale and use in the USA as it complies with the FDA regulations. The product is not registered at DRCPFA. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist.

  Answered 3 months ago by Lexie Hearing Team

  
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Q: QuestionCan be used outside the United States, I live in Guatemala.

Asked 5 months ago by Cocoliso.

Q: QuestionAre they bluetooth compatible

Asked 9 months ago by Jerry.

• A:Answer Hi, Jerry, thank you for your question. Yes, the Lexie B2 Plus Hearing Aids Powered by Bose offer Bluetooth® call streaming* for iOS® and Android™ devices*. It is however important to note that streaming functionality is designed for phone calls, while music and media streaming is possible, it is not optimal. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist you.

  Answered 9 months ago by Lexie Hearing Team

  
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Q: QuestionAre these noise amplifier or actual hearing aids?

Asked 9 months ago by Quipa.

• A:Answer Hi, Quipa, thank you for your question. We can proudly say that Lexie OTC hearing aids are legitimate hearing aids and not amplifiers. Lexie OTC hearing aids are high-quality, medical-grade hearing aids that are customized to suit each wearer's unique hearing profile. If you have any questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected] and they will gladly assist you.

  Answered 9 months ago by Lexie Hearing Team

  
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Q: Questioncan you wear one hearing aid at a time

Asked 11 months ago by pat.

• A:Answer Hi, Pat thank you for your question. Our Lexie OTC hearing aids are sold in pairs, and it has been proven that wearing two hearing aids enhances sound localization, speech understanding in noise, reduces listening effort, and requires less volume, significantly improving the overall listening experience. If you have any questions, please don’t hesitate to reach out to our support team at (800) 499-1336 or email [email protected] and they will gladly assist you.

  Answered 10 months ago by Lexie Hearing Team

  
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Q: QuestionIf you’re a total plus member are these covered with the 2 year warranty?

Asked 1 year ago by Susan.

Q: Questioncan you use this hearing aid without a phone?

Asked 1 year ago by Sfaith.

• A:Answer Hi, thank you for your question. It is important to use the Lexie App to set up the Lexie B2 Plus hearing aids Powered by Bose. You, however, don't need to stay connected to the app all the time. The Lexie App is compatible with any smartphone or tablet capable of running IOS 13.0 and above, and Android 8.0 and above. If you require any assistance, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: Questionare you able to shower with them in ?

Asked 1 year ago by jay.

• A:Answer Hi, Jay, thank you for your question. The Lexie B2 Plus hearing aids Powered by Bose are moisture/water resistant, but not waterproof. They have an Ingress Protection Rating of IP57. If you have any questions please don't hesitate to contact our support team at (800) 499-1336 or email [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionHow do you get the hearing test after you purchase at Best Buy? Or is the hearing test done first then place the order at Best Buy?

Asked 1 year ago by Stevew.

• A:Answer Hi, Steve, we have an online hearing test available on our website that you can take at any time. However, there's no need to take it beforehand, as the in-app hearing test will guide you through the setup of your Lexie B2 Plus hearing aids Powered by Bose. If you have any questions or require assistance, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionWhat is the return policy if not satisfied with the product?

Asked 1 year ago by Richard.

• A:Answer Hi Richard, BestBuy’s standard return policy is 14 days. However, if you’re a My Best Buy Plus™ or My Best Buy Total™ member, you have up to 60 days for returns. If you need further assistance, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: Questionare these for those with medium to sever hearing loss?

Asked 1 year ago by Anonymous.

• A:Answer Hi, thank you for your question. OTC hearing aids are designed to help adults with mild-to-moderate hearing loss. Adults with severe hearing loss and children under the age of 18 should not use OTC hearing aids. You can, however, take our free online hearing test to determine whether OTC hearing aids will be the right option for you. If you have any questions please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionCan I get 2 right ear Lexie Aids (left ear tests fine), or get an extra right ear wire allowing me to convert the left to a right ear aid?

Asked 1 year ago by BobG.

• A:Answer Hi, Bob. You don't need to buy two right hearing aid devices. You can simply match the settings of your left hearing aid to the right one and adjust it until the sound is satisfactory. If you've bought a new pair, you're entitled to one free RIC wire replacement per hearing aid. However, requesting a second size 2 right wire might raise concerns since it already comes with one. In this case, you may need to purchase an additional wire. Please reach out to one of our Lexie Experts® at (800) 499-1336 or send an email to [email protected] and they will gladly assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionAre the Lexie earring aid water resistant

Asked 1 year ago by George.

• A:Answer Hi, George. The Lexie B2 Plus hearing aids Powered by Bose are moisture/water resistant, but not waterproof. They have an Ingress Protection Rating of IP57. If you have any questions please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionCan these hearings play pink, white, or red noise? Can I sent a max power output and max volume?

Asked 1 year ago by Joe.

• A:Answer Hi, Joe. Our Lexie hearing aids are not designed to play noise. Generating noise as you mentioned is usually to assist with tinnitus. Users with tinnitus should consult a hearing healthcare professional if their hearing aids are insufficient. Our range of Lexie hearing aids can amplify sound to safe, high levels with the World Volume setting. Users should avoid uncomfortable volumes and consult a professional if they need maximum amplification, as our devices are for mild to moderate hearing loss. If you require any assistance please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: Questioncan you a call with touching the phone and also hang up with out touching thephone Augie

Asked 1 year ago by Anonymous.

• A:Answer why can i try the hearing aid before i purchase

  Answered 1 year ago by Anonymous

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Q: Question1. Is that eligible to pay by HSA Card? 2. Do I need any doctor's assist to set it up?

Asked 1 year ago by Aleksei.

• A:Answer No instructions are easy to follow...

  Answered 1 year ago by user252164

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Q: QuestionIs there any trial period - can they be returned if they dont help well with my hearing issue - I mostly have trouble hearing in noisy crowded environments

Asked 1 year ago by JohnW.

• A:Answer Currently, Best Buy offers a 60 day return for all hearing aids, like the Lexie B2. Normally, they would only come with the 45 day trial offered by Lexie. "Extended returns: Hearing aids have a 60-day return policy for all customers, including Membership Program members. Please note that hearing amplifiers follow our standard 15-day return policy." As the Lexie B2 is a high quality hearing aid, you would have 60 days to try them out and decide if they work for you.

  Answered 1 year ago by Chris

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Q: QuestionDoes the app provide any Tinnitus Masking programs?

Asked 1 year ago by Lynn.

• A:Answer Hi, Lynn. Unfortunately, the Lexie App does not offer Tinnitus masking programs. If you have any questions or require assistance, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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