A:AnswerHi, Fred - Yes, if you're purchasing Lexie OTC hearing aids from our webite, we offer a 45-day risk-free trial period. If you're not 100% satisfied with your Lexie hearing aids, you can return them in the orginal packaging with all the accessories and get a full refund.
If you purchase your Lexie OTC hearing aids from a retailer their trial period and return policy will apply.
A:AnswerHi, Coco, thank you for your question. The Lexie app is used to set up and customize your Lexie OTC hearing aids. But please note that the Lexie B2 Plus Hearing Aids Powered by Bose are currently only available for sale and use in the USA as it complies with the FDA regulations. The product is not registered at DRCPFA. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist.
A:AnswerHi, thank you for your question. The Lexie B2 Plus Hearing Aids Powered by Bose are currently only available for sale and use in the USA as it complies with the FDA regulations. The product is not registered at DRCPFA. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist.
A:AnswerHi, Jerry, thank you for your question. Yes, the Lexie B2 Plus Hearing Aids Powered by Bose offer Bluetooth® call streaming* for iOS® and Android™ devices*. It is however important to note that streaming functionality is designed for phone calls, while music and media streaming is possible, it is not optimal. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist you.
A:AnswerHi, Quipa, thank you for your question. We can proudly say that Lexie OTC hearing aids are legitimate hearing aids and not amplifiers. Lexie OTC hearing aids are high-quality, medical-grade hearing aids that are customized to suit each wearer's unique hearing profile. If you have any questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected] and they will gladly assist you.
A:AnswerHi, Pat thank you for your question. Our Lexie OTC hearing aids are sold in pairs, and it has been proven that wearing two hearing aids enhances sound localization, speech understanding in noise, reduces listening effort, and requires less volume, significantly improving the overall listening experience. If you have any questions, please don’t hesitate to reach out to our support team at (800) 499-1336 or email [email protected] and they will gladly assist you.
A:AnswerHi, thank you for your question. It is important to use the Lexie App to set up the Lexie B2 Plus hearing aids Powered by Bose. You, however, don't need to stay connected to the app all the time. The Lexie App is compatible with any smartphone or tablet capable of running IOS 13.0 and above, and Android 8.0 and above. If you require any assistance, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
A:AnswerHi, Jay, thank you for your question. The Lexie B2 Plus hearing aids Powered by Bose are moisture/water resistant, but not waterproof. They have an Ingress Protection Rating of IP57. If you have any questions please don't hesitate to contact our support team at (800) 499-1336 or email [email protected] for them to assist you.
A:AnswerHi, Steve, we have an online hearing test available on our website that you can take at any time. However, there's no need to take it beforehand, as the in-app hearing test will guide you through the setup of your Lexie B2 Plus hearing aids Powered by Bose. If you have any questions or require assistance, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
A:AnswerHi Richard, BestBuy’s standard return policy is 14 days. However, if you’re a My Best Buy Plus™ or My Best Buy Total™ member, you have up to 60 days for returns. If you need further assistance, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
A:AnswerHi, thank you for your question. OTC hearing aids are designed to help adults with mild-to-moderate hearing loss. Adults with severe hearing loss and children under the age of 18 should not use OTC hearing aids. You can, however, take our free online hearing test to determine whether OTC hearing aids will be the right option for you. If you have any questions please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
A:AnswerHi, Bob. You don't need to buy two right hearing aid devices. You can simply match the settings of your left hearing aid to the right one and adjust it until the sound is satisfactory.
If you've bought a new pair, you're entitled to one free RIC wire replacement per hearing aid. However, requesting a second size 2 right wire might raise concerns since it already comes with one. In this case, you may need to purchase an additional wire. Please reach out to one of our Lexie Experts® at (800) 499-1336 or send an email to [email protected] and they will gladly assist you.
A:AnswerHi, George. The Lexie B2 Plus hearing aids Powered by Bose are moisture/water resistant, but not waterproof. They have an Ingress Protection Rating of IP57. If you have any questions please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
A:AnswerHi, Joe. Our Lexie hearing aids are not designed to play noise. Generating noise as you mentioned is usually to assist with tinnitus. Users with tinnitus should consult a hearing healthcare professional if their hearing aids are insufficient. Our range of Lexie hearing aids can amplify sound to safe, high levels with the World Volume setting. Users should avoid uncomfortable volumes and consult a professional if they need maximum amplification, as our devices are for mild to moderate hearing loss. If you require any assistance please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
A:AnswerCurrently, Best Buy offers a 60 day return for all hearing aids, like the Lexie B2. Normally, they would only come with the 45 day trial offered by Lexie.
"Extended returns:
Hearing aids have a 60-day return policy for all customers, including Membership Program members. Please note that hearing amplifiers follow our standard 15-day return policy."
As the Lexie B2 is a high quality hearing aid, you would have 60 days to try them out and decide if they work for you.
A:AnswerHi, Lynn. Unfortunately, the Lexie App does not offer Tinnitus masking programs. If you have any questions or require assistance, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.
