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Questions & Answers

Page Showing 21-40 of 49 questions
  • QuestionCan I over charge?

    Asked by Movielover.

    • Answer No I leave them in the charger overnight and they are fine

      Answered by Scottyb

  • QuestionDo these hearing aids or app have adjustments to hear high frequency bird songs in the 6000 to 10000 range?

    Asked by Bill.

    • Answer Hello Bill - Lexie hearing aids are designed for mild-to-moderate hearing loss, but they can be adjusted to fit many different types of hearing needs. Because they’re fitted like traditional hearing aids, they work well for common high-frequency hearing loss. If you have any questions or need help fine-tuning your hearing aids, our friendly Lexie Experts® are here to help. They’re available every day from 9 AM to 8 PM ET at (800) 499-1336.

      Answered by Lexie Hearing Team

  • QuestionAre hearing aids returnable, if the customer is not satisfied?

    Asked by Anonymous.

    • Answer Hello there - Yes, if you're purchasing Lexie OTC hearing aids from our website, we offer a 45-day risk-free trial period. If you're not 100% satisfied with your Lexie hearing aids, you can return them in the original packaging with all the accessories and get a full refund. If you purchase your Lexie OTC hearing aids from Best Buy, their trial period and return policy will apply.

      Answered by Lexie Hearing Team

  • QuestionDoes it help those with tinnitus?

    Asked by Moe.

    • Answer Hi Moe - Hearing aids may help lessen the effects of tinnitus by making outside sounds, especially speech, louder, which can help distract from the ringing. If your tinnitus is still bothering you or is disruptive even with hearing aids, talk to your healthcare professional for advice and support. If you have any additional questions, please let us know. We can be reached at (800) 499-1336 or email [email protected], 7 days a week, 9am-8pm ET.

      Answered by Lexie Hearing Team

  • Questiondo i need a prescription? can i try them before buying and is it ok for a tourist to buy them and return home?

    Asked by ggg.

    • Answer Hi there - Once your Lexie hearing aids arrive at your doorstep, you can easily set them up yourself using the Lexie app. No need to see an audiologist. The app guides you through customizing your hearing aids to match your unique hearing profile. While Lexie hearing aids can be worn and used internationally, please note that our technical support, warranty services, and shipping are exclusively U.S. based. If you purchase your Lexie OTC hearing aids from Best Buy, their trial period and return policy will apply.

      Answered by Lexie Hearing Team

  • QuestionAre the Lexie hearing aids returnable?

    Asked by Fred.

    • Answer Hi, Fred - Yes, if you're purchasing Lexie OTC hearing aids from our webite, we offer a 45-day risk-free trial period. If you're not 100% satisfied with your Lexie hearing aids, you can return them in the orginal packaging with all the accessories and get a full refund. If you purchase your Lexie OTC hearing aids from a retailer their trial period and return policy will apply.

      Answered by Lexie Hearing Team

  • QuestionI want to buy them. What's the name of the app so I can use them on my iPhone? Can I use them in Guatemala? I'll be traveling to Denver at the end of September, and I plan to buy them.

    Asked by Coco.

    • Answer Hi, Coco, thank you for your question. The Lexie app is used to set up and customize your Lexie OTC hearing aids. But please note that the Lexie B2 Plus Hearing Aids Powered by Bose are currently only available for sale and use in the USA as it complies with the FDA regulations. The product is not registered at DRCPFA. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist.

      Answered by Lexie Hearing Team

  • QuestionI live in Guatemala and I have to go to Denver in September. I intend to buy them. My question is, will I have any problems using them in Guatemala? Can I use the Lexie app from a location other than the United States?

    Asked by Coco.

    • Answer Hi, thank you for your question. The Lexie B2 Plus Hearing Aids Powered by Bose are currently only available for sale and use in the USA as it complies with the FDA regulations. The product is not registered at DRCPFA. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist.

      Answered by Lexie Hearing Team

  • QuestionAre they bluetooth compatible

    Asked by Jerry.

    • Answer Hi, Jerry, thank you for your question. Yes, the Lexie B2 Plus Hearing Aids Powered by Bose offer Bluetooth® call streaming* for iOS® and Android™ devices*. It is however important to note that streaming functionality is designed for phone calls, while music and media streaming is possible, it is not optimal. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist you.

      Answered by Lexie Hearing Team

  • Questioncan you use this hearing aid without a phone?

    Asked by Sfaith.

    • Answer Hi, thank you for your question. It is important to use the Lexie App to set up the Lexie B2 Plus hearing aids Powered by Bose. You, however, don't need to stay connected to the app all the time. The Lexie App is compatible with any smartphone or tablet capable of running IOS 13.0 and above, and Android 8.0 and above. If you require any assistance, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • Questionare you able to shower with them in ?

    Asked by jay.

    • Answer Hi, Jay, thank you for your question. The Lexie B2 Plus hearing aids Powered by Bose are moisture/water resistant, but not waterproof. They have an Ingress Protection Rating of IP57. If you have any questions please don't hesitate to contact our support team at (800) 499-1336 or email [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • QuestionHow do you get the hearing test after you purchase at Best Buy? Or is the hearing test done first then place the order at Best Buy?

    Asked by Stevew.

    • Answer Hi, Steve, we have an online hearing test available on our website that you can take at any time. However, there's no need to take it beforehand, as the in-app hearing test will guide you through the setup of your Lexie B2 Plus hearing aids Powered by Bose. If you have any questions or require assistance, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • QuestionWhat is the return policy if not satisfied with the product?

    Asked by Richard.

    • Answer Hi Richard, BestBuy’s standard return policy is 14 days. However, if you’re a My Best Buy Plus™ or My Best Buy Total™ member, you have up to 60 days for returns. If you need further assistance, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • Questionare these for those with medium to sever hearing loss?

    Asked by Anonymous.

    • Answer Hi, thank you for your question. OTC hearing aids are designed to help adults with mild-to-moderate hearing loss. Adults with severe hearing loss and children under the age of 18 should not use OTC hearing aids. You can, however, take our free online hearing test to determine whether OTC hearing aids will be the right option for you. If you have any questions please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • QuestionCan I get 2 right ear Lexie Aids (left ear tests fine), or get an extra right ear wire allowing me to convert the left to a right ear aid?

    Asked by BobG.

    • Answer Hi, Bob. You don't need to buy two right hearing aid devices. You can simply match the settings of your left hearing aid to the right one and adjust it until the sound is satisfactory. If you've bought a new pair, you're entitled to one free RIC wire replacement per hearing aid. However, requesting a second size 2 right wire might raise concerns since it already comes with one. In this case, you may need to purchase an additional wire. Please reach out to one of our Lexie Experts® at (800) 499-1336 or send an email to [email protected] and they will gladly assist you.

      Answered by Lexie Hearing Team

  • QuestionAre the Lexie earring aid water resistant

    Asked by George.

    • Answer Hi, George. The Lexie B2 Plus hearing aids Powered by Bose are moisture/water resistant, but not waterproof. They have an Ingress Protection Rating of IP57. If you have any questions please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • QuestionCan these hearings play pink, white, or red noise? Can I sent a max power output and max volume?

    Asked by Joe.

    • Answer Hi, Joe. Our Lexie hearing aids are not designed to play noise. Generating noise as you mentioned is usually to assist with tinnitus. Users with tinnitus should consult a hearing healthcare professional if their hearing aids are insufficient. Our range of Lexie hearing aids can amplify sound to safe, high levels with the World Volume setting. Users should avoid uncomfortable volumes and consult a professional if they need maximum amplification, as our devices are for mild to moderate hearing loss. If you require any assistance please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

      Answered by Lexie Hearing Team

  • Questioncan you a call with touching the phone and also hang up with out touching thephone Augie

    Asked by Anonymous.

    • Answer why can i try the hearing aid before i purchase

      Answered by Anonymous