Questions & Answers

Q: QuestionWhere can I find the technical specifications for this hearing aid? I'm interested in the number of channels, number and type of microphones, mpo, etc..

Asked 3 years ago by Steve.

• A:Answer Hi Steve, the Lexie Lumen has 6 different hearing environment settings for you to choose from. You can also visit www.lexiehearing.com/us/support where you'll be able to access the user manual of the Lumen hearing aid. There you will find all information on the Lumen hearing aids you're looking for.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionI only need one hearing aid. Is there a single aid option

Asked 3 years ago by Grizz.

• A:Answer Hi Grizz, Lexie hearing aids are only sold in pairs and not in singles.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionI have Otosclerosis. Can these hearing aids amplify sound in the low decimals and help my condition? Have you helped people with otoscerosis before?

Asked 3 years ago by Alysa.

• A:Answer Hi Alysa, thank you for reaching out. We advise customers with previously diagnosed hearing conditions due to medical reasons to speak to their healthcare practitioner and/or hearing healthcare practitioner to assess if a solution like ours will be suitable for them.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionCan I stream music and take phone calls with these?

Asked 3 years ago by Smurf.

• A:Answer At this stage Lexie Lumen hearing aids do not stream music or take calls.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionI have a Samsung Android phone. Are there any product or Bluetooth limitations using these hearing aids with Samsung phones?

Asked 3 years ago by RobertLW.

This question was asked about the related product: Lexie Hearing - Lexie Lumen self-fitting OTC hearing aids - Light Gray

• A:Answer Hi Robert, to manage your Lexie Lumen hearing aids you'll need to connect your hearing aids to your smartphone via Bluetooth and download, and connect to, the Lexie app. There aren't any limitations as the Lexie app is compatible with any Android device with an Android 7.0 or above operating system. Please note that Lexie Lumen hearing aids do not stream music or take calls.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionHow many channels have it?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Lexie Hearing - Lexie Lumen self-fitting OTC hearing aids - Light Gray

• A:Answer Hi, the Lexie Lumen self-fitting OTC hearing aids offer 6 hearing environment settings to choose from. If you have any further questions, please don't hesitate to contact our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 2 years ago by Lexie Hearing Team

  
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Q: Questionwill they work with my LIVELY JITTERBUG PHONE

Asked 3 years ago by deafjk.

• A:Answer Hi, deafjk, our Lexie hearing aids are compatible with Android and IOS devices.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionWhat is the hearing loss fitting range (will these fit a hearing loss which falls above 55dB on an audiogram)? And if so how far above a 55dB loss will they fit?

Asked 3 years ago by Micvall.

• A:Answer Hi Micvall, Lexie hearing aids are best suited to individuals with mild to moderate hearing loss. A more severe hearing loss would require a fitting from a hearing healthcare professional.

  Answered 3 years ago by Lexie Hearing Team

  
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