Questions & Answers

Q: QuestionAre there any additional accessories or maintenance kits available to enhance the functionality or longevity of these hearing aids?

• A:Answer Yes, additional accessories and maintenance kits are available for the Lexie Lumen self-fitting OTC hearing aids. These can be purchased online by visiting the Lexie Hearing website, www.lexiehearing.com.

Q: QuestionDo these hearing aids have a noise reduction feature, and how effective is it in blocking out unwanted background noise?

• A:Answer Yes, Lexie Lumen hearing aids have a noise reduction feature. It is considered the best adaptive noise reduction in its class.

Q: QuestionHow many different environment settings do these hearing aids offer, and how do they enhance the sound experience in various environments?

• A:Answer The Lexie Lumen self-fitting OTC hearing aids offer six different listening environment settings. These settings include Everyday Use, Indoor Noisy, Outdoor, Music, Telecoil, and Companion mic. Each setting is designed to enhance the sound experience in specific environments by automatically adjusting the hearing aid's amplification and noise reduction features. For instance, the Everyday Use setting is suitable for most listening situations, while the Indoor Noisy setting is ideal for reducing background noise in crowded places.

Q: QuestionCan I use these hearing aids to make phone calls, and how clear is the sound quality during conversations?

• A:Answer Yes, the Lexie Lumen self-fitting OTC hearing aids can be used to make phone calls. To improve sound clarity during conversations, it is recommended to minimize background noise, adjust the volume on the phone or hearing aid, and tilt the phone's receiver slightly over the ear.

Q: QuestionCan I use a smartphone app to control and adjust the settings of these hearing aids, and what features does the app provide?

• A:Answer Yes, you can use a smartphone app to control and adjust the settings of the Lexie Lumen self-fitting OTC hearing aids. The Lexie app allows you to control the volume, select between six environment settings, and customize your hearing aids according to your hearing profile.

Q: QuestionAre these hearing aids suitable for use during physical activities or sports, and do they have any sweat-resistant features?

• A:Answer Yes, Lexie Lumen self-fitting OTC hearing aids are suitable for use during physical activities or sports. They feature sweatproof technology with Nano coating to reduce the risk of moisture damage, ensuring they can withstand sweat and extend their lifespan.

Q: QuestionHow comfortable are these hearing aids to wear for extended periods, and do they come with different ear tip sizes to ensure a secure fit?

• A:Answer The Lexie Lumen self-fitting OTC hearing aids are designed to be comfortable for extended wear. They come with different ear tip sizes to ensure a secure and comfortable fit for various ear canal sizes. The ear tips are made of soft silicone material, providing added comfort during prolonged use.

Q: QuestionWhat is the warranty period for these hearing aids, and what does it cover?

• A:Answer The Lexie Lumen self-fitting OTC hearing aids come with a 12-month warranty for parts. The warranty covers any defects in materials or workmanship under normal use. It does not cover damage caused by accident, misuse, or neglect.

Q: QuestionWhat type of battery do these hearing aids use, and how long does it typically last before needing a replacement?

• A:Answer The Lexie Lumen self-fitting OTC hearing aids use standard size 312 zinc-air batteries. Each battery typically lasts approximately 5-8 days, depending on the usage of the hearing aid.

Q: QuestionHow is it programmed to my specs?

Asked 4 years ago by Interested21.

• A:Answer H there, thanks for the question! Once a customer purchases hearing aids and they are delivered to their home, they are able to take a hearing check through the Lexie App. The hearing aids are then programmed specifically to their unique hearing loss according to the results of the hearing check. If the customer needs their hearing aids to be fine-tuned, we have a team of hearing experts who are able to do so remotely. We want our customers to feel supported every step of the way, which is why our hearing experts are available to answer customer video or voice calls and help them each step of the way as they set up their hearing aids. - The Lexie Hearing team

  Answered 4 years ago by LexieHearing

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Q: QuestionWhat is the difference between a Lexie B2 hearing aid and Lexie Lumen hearing aid. Both are otc

Asked 2 years ago by John.

This question was asked about the related product: Lexie Hearing - Lexie Lumen self-fitting OTC hearing aids - Light Gray

• A:Answer Hi John, thank you for your question. The main difference between the two products is that the Lexie B2 hearing aids Powered by Bose are rechargeable. The Lexie Lumen comes in five different colors and has a replacement battery. These are the main differences. If you have any more questions feel free to call our support team on our toll-free number at (800) 499-1336.

  Answered 2 years ago by Lexie Hearing Team

  
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Q: QuestionWho fits the hearing aid ? Does Best Buy have a person in store ?

Asked 2 years ago by Hearingaid.

• A:Answer Hi, our Lexie Hearing OTC hearing aids are self-fitting which means that each user can customize their hearing aids in the comfort of their own home. With detailed descriptions and a support team available to help, you can take your hearing health into your own hands! Please contact our support team at (800) 499-1336 or send an e-mail to [email protected] for any questions.

  Answered 2 years ago by Lexie Hearing Team

  
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Q: QuestionIs there one with a rechargeable battery and how much more does that one cost

Asked 3 years ago by Ricky.

• A:Answer Hi Ricky, thanks for the questions! Yes, Lexie hearing does offer a rechargeable hearing aid, the Lexie B2 hearing aid Powered by Bose for $999. You can search here on the Best Buy website for 'Lexie Hearing - Lexie B2 OTC Hearing Aids Powered by Bose - Light Gray' and you'll find as the top result. Feel free to reach out if you have any further questions.

  Answered 3 years ago by Lexie Hearing Team

  
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Q: QuestionHow long do the batteries last in the lexie

Asked 4 years ago by Wanttohear.

• A:Answer Hi there, the batteries last between 5 to 8 days per battery. - The Lexie Hearing team

  Answered 4 years ago by LexieHearing

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Q: QuestionHi, I have two questions one is what is the return policy and the other is I was wondering if that plastic dome at the end of the hearing aid comes off

Asked 2 years ago by Pat.

This question was asked about the related product: Lexie Hearing - Lexie Lumen self-fitting OTC hearing aids - Light Gray

• A:Answer Hi, Pat, our BestBuy return policy is 60 days (including holidays). The domes on your Lexie Lumen self-fitting OTC hearing aids are replaceable, yes.

  Answered 2 years ago by Lexie Hearing Team

  
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Q: QuestionWill Lexie app connect to the Google pixel watch? So it's easy access to adjust the hearing aid.

Asked 2 years ago by Sam.

This question was asked about the related product: Lexie Hearing - Lexie Lumen self-fitting OTC hearing aids - Light Gray

• A:Answer Hi, Sam, thank you for your question. Our Lexie Lumen hearing aids are Bluetooth-enabled, but they only connect to your phone's Lexie app, not a smartwatch.

  Answered 2 years ago by Lexie Hearing Team

  
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Q: Questioncan you stream phone calls and/or music with these hearing aids? If not, what hearing aids have this capability.

Asked 2 years ago by kj.

This question was asked about the related product: Lexie Hearing - Lexie Lumen self-fitting OTC hearing aids - Silver

• A:Answer Hi, kj, our Lexie B1 and B2 hearing aid Powered by Bose does not have streaming capabilities or take phone calls. Please keep an eye on our website for future innovations to our offering.

  Answered 2 years ago by Lexie Hearing Team

  
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Q: QuestionDoes Lexie plan on introducing a rechargeable model that features telecoil? As I understand, the battery Lumen model is the only one currently available with the telecoil feature.

Asked 2 years ago by Mikey.

Q: QuestionWe plan to order this hearing aid online since it doesn’t seem to be sold in the stores. If we cannot get this to work or my husband finds this does not seem to help are we allowed to return for a refund.

Asked 3 years ago by KDR.