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We hate to hear you are having trouble out of the subwoofer from your SH3K. Check out the following help article to troubleshoot issues where the audio is missing from some speakers but not all: https://www.lg.com/us/support/product-help/CT30009760-1429107643672-no-sound-no-audio-low-audio If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
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