Questions & Answers
- Model:
- LTCS20020W
- |
- SKU:
- 6419820
Q: QuestionDoes the ice maker make cubed ice or 1/2 moon shaped?
Asked by Peanut.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Hello there! Thank you for sharing your inquiry about the LG - 20.2 Cu. Ft. Top-Freezer Refrigerator. We understand your inquiry regarding the ice shape. This model is designed to produce crescent or half-moon shaped ice cubes to ensure efficient cooling for your beverages. https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/J7G56FP6GX For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionI just had my LG 20020S refrigerator delivered today and I’m looking for the water inlet hook up on the back of the refrigerator for the ice maker I have ordered. Is there one and if not how do I go about putting in a water line to the ice maker?
Asked by Geebee.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Hi there. The LG LTCS20020S Top Freezer Refrigerator does not come with a pre-installed water inlet hookup for the ice maker. However, if you have ordered the optional ice maker, you will need to connect a water line to the refrigerator manually. To do this based on the Owner's manual page 22, please ensure you have a 1/4-inch copper or PEX water line, a shutoff valve, and the necessary compression fittings. The water connection port is located at the back of the refrigerator. Before installation, flush the water line to remove any debris, and securely connect it to the refrigerator's water inlet valve. Owner's manual: https://www.lg.com/us/support/product/lg-LTCS20020S.ASTQEUR For step-by-step installation, refer to the Owner’s Manual page 22 or consult a licensed plumber. If you need further assistance, feel free to send us a private message on social media @LGUSSupport. We’re happy to help! —Renzo
Answered by LG Digital Customer Care

Q: Questiondo the freezer and refrigerator have separate temperature controls?
Asked by Donna327.
- A:Answer Hello there, Donna. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 20.2 Cu. Ft. Top-Freezer Refrigerator. This model is equipped with separate temperature controls for the freezer and the refrigerator compartments, allowing you to adjust each section to your preference. https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-black/JJ8VPZSG8F For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow long does new refrigerator/freezer take to cool down and get to correct temperatures?
Asked by Anonymous.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the cooling time for your LG 20.2 Cu. Ft. Top-Freezer Refrigerator. After plugging it in, we recommend allowing the unit to run for at least 24 hours to reach the set temperatures and stabilize before adding a full load of food. https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/J7G56FP6GX For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionMy new LG fridge has been installed for just under 24 hours and the inner parts keep "gurgling." The noise ends when I open the door and the compressor kicks on but then the noise returns as soon as the compressor kicks off. Is there a fix?
Asked by Bazwell.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Hi there, Bazwell. Thank you for sharing your experience with us regarding your LG LTCS20020S Top Freezer Refrigerator. The "gurgling" noise you’re hearing is likely the refrigerant flow inside the refrigerator, which is completely normal. Refrigerators, including LG models, often make this sound as the refrigerant circulates through the system. The noise typically occurs when the compressor cycles on and off. It’s common to hear this gurgling sound when the compressor is off, as the refrigerant moves through the system, and it usually quiets down once the compressor activates. If the noise is consistent and loud, we recommend checking if the refrigerator is level and stable, as improper leveling can sometimes amplify noises. You can adjust the feet of the unit to ensure it's balanced. Additionally, ensure there’s enough space around the refrigerator for air circulation. LG Refrigerator] Understanding Noises From an Refrigerator - https://www.lg.com/levant_en/support/product-help/CT20158016-20153760269491 For any further concerns or if the noise persists, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further! —Renzo
Answered by LG Digital Customer Care

Q: QuestionCan the door open on the right. Meaning the hinges are on the left?
Asked by Gayle.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer You can use either side to open you just have to move the hinges on the door
Answered by user229090
Q: QuestionDoes the manufacture's warranty begin on the date of purchase, or when it is delivered? We are building house, and there will be a several months delay between the time of purchase and the delivery.
Asked by bor123.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Hi there, Thank you for reaching out! We understand that you're concerned about the start date for the warranty on your LG LTCS20020S Top Freezer Refrigerator due to the delay in delivery. The manufacturer's warranty for this model begins on the date of purchase, not the date of delivery. So, even with a delay in delivery, the warranty coverage will start when the refrigerator is purchased. For your reference, the warranty includes: 1 Year coverage for labor and parts (internal/functional parts only). 5 Years parts and labor for the sealed system (condenser, dryer, connecting tube, and evaporator). 10 Years parts and 5 Years labor for the compressor (linear/inverter). LG WARRANTY INFORMATION: https://www.lg.com/us/support/warranty-information#cusCode=LTCS20020S.ASTCNA0&cat=CT10000021&salCode=CT10000065&sufCode=undefined If you need further clarification or assistance, feel free to send us a private message on Social Media @LGUSSupport. We're here to help! —Renzo
Answered by LG Digital Customer Care

Q: QuestionIs this fridge ice maker ready? Does BB have the ice maker?
Asked by Bridge.
- A:Answer ice maker needs to be purchased separately but connections visible on top left corner of freezer
Answered by alg2
Q: QuestionCan the ice maker be purchased through best buy and will the delivery people install it and hook it up to the water line?
Asked by PSAR.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer The service people had an option to have the ice maker water line installed. We did it and it worked fine!
Answered by resqpro911
Q: QuestionWhat is the temperature range of this fridge
Asked by Rods.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Recommended initial setting of 3, out of 6 for coldest, for 24 hours out of the box, and very rapidly reached below 0, around -3 degree F in freezer and 37.6 in fridge with full compartments transferred from old fridge - in less than 4 hours !
Answered by alg2
Q: QuestionI unplugged the fridge, moved it to another spot then plugged it in again. The light is working but I haven’t heard any other noise from the fridge. Did I do something wrong or are there specific steps that need to be followed? Please help.
Asked by Moose.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Hello there, Moose! Thank you for reaching out about your LTCS20020S refrigerator. It sounds like you’ve taken the right steps in unplugging and moving your fridge. After plugging it back in, it’s important to give the unit some time to start up, as the compressor may take a few minutes to engage, so you might not hear any noise immediately. To ensure everything is functioning properly, please check that the fridge is level on the floor, as an unlevel unit can affect its operation, and confirm that the temperature settings are correctly adjusted. After waiting a bit, listen closely for any humming or clicking sounds, which indicate that the compressor is working. You may access this link related to your concern: https://www.lg.com/us/support/help-library/how-to-install-your-lg-refrigerator--20152334643995. If it still doesn’t seem to be functioning after following these steps, please send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to assist you further. We appreciate your patience! —Avril
Answered by LG Digital Customer Care

Q: QuestionIs this fridge ready to plug in and begin cooling as soon as it gets delivered?
Asked by Jf.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer yes
Answered by ChefT
Q: QuestionIs it fingerprint resistant?
Asked by Tees.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer No
Answered by SueJ
Q: QuestionWe’ve had our fridge for 3 mons. It always produced lots of water inside (condensation?), now it has a beefy fishy smell coming from the lower back (drip pan?) Can anyone help?
Asked by Smellywetfridge.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer no
Answered by ChefT
Q: QuestionDoes this refrigerator have defrost
Asked by Tam.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer it's automatic
Answered by GenevieveS
Q: QuestionHow much capacity of the fridge?
Asked by Anonymous.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Nice size
Answered by SueJ
Q: QuestionWhere are the control buttons for the freezer
Asked by Summer.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer back wall
Answered by GenevieveS
Q: QuestionIs the freezer frost free
Asked by Deb.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer Yes
Answered by SueJ
Q: QuestionDoes the ice maker require plumbing to get water into it?
Asked by CineMutt.
This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
- A:Answer No ice maker
Answered by SueJ







































