Questions & Answers

Q: QuestionWhat should the temperature be set to as a good starting point? When it was delivered it was set to the coldest.

Asked 4 years ago by Rusty.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Initially set the Refrigerator Control on the middle setting (number 3). ). Leave the refrigerator on this setting for 24 hours to reach the correct temperature. After 24 hours, adjust the compartment temperature as you desire. ALWAYS wait 24 hours before you adjust the temperature. If you want to set the refrigerator compartment temperature to a warmer temperature than the current, continue pressing the TEMPERATURE ADJUST button until it reaches the desired temperature. For further assistance, please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this refrigerator ned a water line ?

Asked 4 years ago by Roy65.

• A:Answer This unit will need a waterline if you are planning on installing an icemaker. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow wide do the doors open?

Asked 4 years ago by KK927.

• A:Answer The doors will open to a 130°. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan I put this fridge outdoors? Need a fridge and freezer for my outdoor kitchen.

Asked 5 years ago by Ken.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Install the refrigerator in an area between 55 °F (13 °C) and 110 °F (43 °C). If the surrounding temperature is lower or higher than previously mentioned, it can adversely affect the unit. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionAMP DRAW FOR THIS APPLIANCE @115v

Asked 5 years ago by BRUCE.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer The amp draw is 15. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questionis the stainless steel finger printless?

Asked 6 years ago by Heidi.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer No, the LTCS20020S is not fingerprint proof. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionDoes it have a reset or fuse in case it's left open

Asked 3 days ago by Anonymous.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer As with any other refrigerator, regardless of brand or manufacturer, the ENERGY STAR® Most Efficient 2020 LG 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel, Model # LTCS20020S, has a safety-related thermal fuse or control board fuse rather than a single main power fuse, but it is not for resetting the refrigerator if you leave the doors open...^Ivan.

  Answered 3 days ago by LG Digital Customer Care

  
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Q: QuestionI had liquid bandage on my finger and it was still damp and it smeared on the front of my refrigerator. How do I get it clean without ruining the stainless steel ?

Asked 1 month ago by LaurieB.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hi there, LaurieAnn. Thank you for sharing your experience with us. We understand your inquiry regarding how to safely remove residue from the exterior of your LTCS20020S refrigerator. To keep your unit looking its best and protect the finish, we recommend cleaning the area with a soft cloth dampened with lukewarm water or a mild detergent. If you choose to use a mild detergent, please ensure you wipe the surface afterward with a clean, damp cloth and dry it thoroughly to prevent any streaking. It is important to avoid using any abrasive brushes, bleach, or flammable substances such as alcohol or thinners, as these can potentially discolor or damage the stainless steel surface. We want to ensure your appliance remains in excellent condition while you address this specific cleanup. [LG Refrigerator] Cleaning Exterior Stains and Residue - https://www.lg.com/us/support/help-library/lg-refrigerator-cleaning-exterior-stains-and-residue--20154714975288 If you have any further questions about the care and maintenance of your unit, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs the open box refrigerator? Does that include delivery and set up?

Asked 2 months ago by Billy.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Yes

  Answered 1 month ago by MichaelleRVerified Purchase

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Q: Questionhow large are the produce drawers

Asked 2 months ago by aziza.

• A:Answer Hi there, Aziza. Thank you for asking about the LG Top Mount Refrigerator (Model # LTCS20020W). We understand your inquiry regarding the specific dimensions of the produce drawers. To ensure we provide you with the most accurate measurements for your storage needs, we would like to assist you directly. https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-white/JJ8VPZSCGF If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionHello, wondering how wide the box is, hopefully will not have to unbox it to get it through the door. Thanks!

Asked 5 months ago by ItaliaBubba.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer It is an ice maker, fits in freezer

  Answered 3 months ago by MikeS

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Q: QuestionDoes it have an icemaker

Asked 5 months ago by Ed.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the ice-making capabilities of your LG 20.2 Cu. Ft. Top-Freezer Refrigerator. While this model does not come with a factory-installed icemaker, it is designed to be "Icemaker Ready," meaning you can easily install a compatible LG automatic ice maker kit (Model: LK45C) if you desire that feature. https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/J7G56FP6GX For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHow do you get the shelves out of the fridge to adjust them??

Asked 6 months ago by Alli.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Lift up and pull out

  Answered 5 months ago by BudSVerified Purchase

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Q: QuestionWhere is the water filter located

Asked 6 months ago by Anonymous.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer It does not have a a visible water filter: perhaps Google can help us.

  Answered 5 months ago by Joanna74Verified Purchase

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Q: Questiondoes the fridge need to be hooked to something to create ice?

Asked 8 months ago by arieslovwr.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Yes , a filter hose .

  Answered 6 months ago by JesusNVerified Purchase

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Q: QuestionWHAT IS THE WARRENTY FOR THIS PRODUCT

Asked 8 months ago by SANDY1020.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer My paperwork states 24 months.

  Answered 5 months ago by Joanna74Verified Purchase

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Q: Questiondoes it come with a ice maker

Asked 9 months ago by Anonymous.

• A:Answer No

  Answered 9 months ago by Anonymous

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Q: QuestionThe refrigerator was delivered yesterday. When plugged in, the light is on but it doesn’t appear to be cooling. It’s been about 12 hours and my groceries are warm and ice is melted. I set it up to max cooling. Is there another switch to turn it on?

Asked 9 months ago by NelliB.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hi, there. Thanks for reaching out about your LG Refrigerator (LTCS20020S) model. It’s great that the light is on—this means the unit is receiving power. Since it’s been about 12 hours and cooling hasn’t kicked in, let’s try a quick step to help get things going. We suggest doing a power reset: just unplug the refrigerator for 2 minutes, then plug it back in. This can help restart the compressor and cooling system. Also, double-check that the temperature control dial inside the fridge is set to the coldest setting and that the doors are fully closed to allow for proper airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the unit still isn’t cooling after a few more hours, we’d be happy to take a closer look and guide you through the next steps. Just send us a private message on social media @LGUSSupport, and we’ll be glad to assist you further. ^Juvy

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionFrig and freezer not cooling properly. What can I look for to resolve this issue?

Asked 10 months ago by Jayd.

This question was asked about the related product: LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

• A:Answer Have you cleaned the condenser coil at the bottom in the back of the ENERGY STAR® Qualified LG 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel, Model # LTCS20020S? A dirty condenser coil in a refrigerator can affect cooling. It can lead to increased energy bills, poor cooling performance, overheating of the fridge exterior, frequent or longer running cycles, and unusual noises. Dirty coils reduce the refrigerator's ability to transfer heat from the inside to the outside, resulting in higher internal temperatures and lower cooling efficiency. The dirt that collects on the coils causes the condenser to retain heat, making the compressor work harder...^Ivan.

  Answered 10 months ago by LG Digital Customer Care

  
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