I am considering purchasing an "open Box" model in "excellent" condition. Are there any cons to purchasing an open box tv? Does it effect the warranty? Can it be returned easily if I am not satisfied with it? null

Question

LG Digital Customer Care · Accepted Answer

Thank you for reaching us regarding LG Smart TV (24LQ520S-PU) model. Here is the Drawbacks of Buying an Open-Box TV:

1.Condition:

• Wear and Tear: Open-box TVs might have some minor scratches or cosmetic damage.
• Testing Issues: There could be problems that weren't found during initial tests.

2. Missing Accessories:

• Incomplete Packaging: Sometimes, open-box TVs may lack original items like remotes or manuals, so check what's included before buying.

3. Limited Availability:

• Model Options: You might not find the exact model or features you want.

4. Warranty:

• Manufacturer’s Warranty: Check if the TV comes with a full warranty for defects. You may need to register it for coverage.
• Retailer’s Warranty: Some retailers offer extra warranties for open-box items.

5. Return Policy:

• Return Timeframe: Open-box TVs usually follow the same return rules as new ones, but this can vary. Read the policy carefully.
• Restocking Fees: Some retailers charge fees for returning open-box items, so ask about this.

Steps to Take When Buying an Open-Box TV:

1. Inspect the TV: If you can, check for any visible damage before buying, especially in-store.
2. Verify Warranty: Ask about the manufacturer’s and any retailer’s warranty.
3. Understand the Return Policy: Read the return policy carefully to know what to expect.
4. Test the TV: If possible, test the TV to ensure it works properly before you buy it.

By considering these factors, you'll be better prepared to buy an open-box TV and know what to expect. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-24LQ520S-PU.AUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

“I am considering purchasing an "open Box" model in "excellent" condition. Are there any cons to purchasing an open box tv? Does it effect the warranty? Can it be returned easily if I am not satisfied with it?”

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