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Sorry, there was a problem. Please try again later.Hi, Henry! You have 2 options on how you can sort this out. First, you can contact us via social media @LGUSSupport on Facebook or Twitter so we can have this investigated and provide the best next course of action. Second, you can schedule a technician to visit your home and inspect it via our website at: https://www.lg.com/us/support/repair-service/schedule-repair. Hope this helps. ^Danee
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