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Ours had the same issue and we discovered that you need to make sure the top rack (the one that holds dishes-not utensils) is seated in the hose connection completely. The connection is the plastic hole at the back wall of the dishwasher in line with the rack. Sometimes we have to give the rack a little extra push to be sure it’s inserted properly. You will know if the door to the dishwasher closes easily.
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