“My freezer thermostat is set to 0 but all of my ice and food is thawing. How can I troubleshoot this issue?”
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Thank you for reaching us regarding LG Refrigerator (LRFCS25D3S) model. If your freezer is set to 0°F but isn’t freezing properly, try these steps: 1. Check the Thermostat • Make sure the thermostat is set to 0°F. If it has a dial, ensure it hasn't been moved accidentally. Use a thermometer to verify the actual temperature. 2. Inspect the Door Seal • Look for gaps in the freezer door seal. If the door isn’t closing tightly, warm air can get in. Make sure it isn’t blocked by food and that the seal is clean. 3. Check for Blocked Airflow • Ensure food items don’t block the air vents inside the freezer. Rearranging items can improve air circulation. 4. Clean the Condenser Coils • Dusty coils can lower cooling efficiency. Pull the fridge away from the wall and clean the coils with a vacuum or brush. Run the unit for a few hours after cleaning. 5. Reset the Power • Unplug the refrigerator for about five minutes, then plug it back in. This can fix minor issues. 6. Check the Evaporator Fan • Ensure the fan is working to circulate cold air. If it’s not running or makes strange noises, it may need replacement. 7. Examine the Compressor and Control Board • If the problem persists, look at the compressor and control board. The compressor should run quietly. Testing these parts may need a multimeter, and faulty parts may need replacement. 8. Consider External Factors • Make sure the fridge isn’t too close to walls or heat sources, and that the surrounding temperature is within the recommended range (typically 5°F to 43°F) for best performance. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LRFCS25D3S.ASTCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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