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Hello there Darrin. Thanks for reaching out and providing that feedback. Customer Feedback helps LG improve its products and provide better Customer Service. LG values every customers experience. We are sorry to hear about your LG Refrigerator. We understand how vital necessary repairs may be and want to ensure that you've been provided with the best resolution available for your LG Bottom-Freezer Refrigerator. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help Thanks. ^Jai.
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