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A.The LG 250 Sq. Ft. Portable Air Conditioner in White uses R32. However, A refrigerant handling license is required when using R32 refrigerant, and a refrigerant trading authorization is required to acquire, possess, and dispose of or sell it. If you're experiencing cooling issues, Please contact us directly at 800-243-0000 so that we can get you the attention you need to resolve this concern. We've also included the Owner's Manual for this unit for reference: https://tinyurl.com/3drewz6w. Before we go, We just wanted to give you another morsel of information that may be useful. MULTICOOL-HC32 is a high-purity mixture of propane R290 and R170 ethane. It is a refrigerant with a reduced global warming potential (GWP). It is designed to replace R410a and R32 in most stationary residential and commercial air conditioning systems. ~Tanisha
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