“Why does the video on the product page show the door-in-door thing, when this product doesn't even have this feature? I just bought this thinking it had the door-in-door. False Advertising.”

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• Hello! For this LG Side-by-Side Smart Refrigerator, it just has an InstaView door-in-door that you tap on the screen and view the food inside. The door-in-door refrigerator is a hidden compartment behind an exterior panel—typically found on a LG French-Door Refrigerator—that pops open with the press of a button. The design allows you to reach for often-used items without heaving open the entire door and letting warm air rush into the rest of the refrigerator.~Rita

  Answered by LG Digital Customer Care 2 years ago

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• The panel doesn't light up until you open the door then stays lit a few seconds after you shut it.

  Answered by JohnB 2 years ago

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