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Hello there, thank you for sharing your experience with us. We understand your situation with the LG LY27S3240S. This model is designed with flexibility in mind, featuring adjustable, removable, and spill-proof refrigerator shelves that can help you tailor the interior configuration to your needs. One troubleshooting step we recommend is to verify that the shelf locking clips are properly disengaged before attempting to adjust or remove the shelf, as this can sometimes affect ease of movement. https://www.bestbuy.com/site/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/6573586.p?skuId=6573586 Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions further. We appreciate your patience. —Renzo
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