After a month of use, the water from the dispenser still tastes and smells awful - very chemically - despite running about 25gal of water through it. The ice is fine. What's wrong with the water dispenser and how do I fix it? null

Question

Beth · Accepted Answer

We had the same issue with the OEM filter and eventually ordered some good quality after-market replacement filters which fixed the issue.

LG Digital Customer Care · Answer

We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Answered by LG Digital Customer Care 4 years ago

“After a month of use, the water from the dispenser still tastes and smells awful - very chemically - despite running about 25gal of water through it. The ice is fine. What's wrong with the water dispenser and how do I fix it?”

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