“Plugged in and hdmi in computer. It said hit”ok” to start. There is no ok button. Then it just powered down. Is this defective? Shouldn’t it just come on?”
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Thank you for your interest in the LG Monitor. Here are some troubleshooting steps for the LG 27MQ44B-B monitor that is turning off after the "hit OK to start" prompt: •Check the signal cable connection: Make sure the HDMI or other signal cable is securely connected and not damaged or obstructed. •Verify the power supply: Ensure you are using the correct power adapter/cable for the monitor and try using a different power outlet. •Reset the monitor settings: Access the on-screen menu, go to "Settings" or "General," and select "Reset to Initial Settings" to restore factory defaults. •Check for firmware/driver updates: Check the LG website for firmware updates and ensure your computer's graphics drivers are up-to-date. •Perform a hard reset: Power off the monitor, unplug it for 30 seconds to 1 minute, then plug it back in and try turning it on again. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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