“I have purchase 8 of these monitors but unable to get the video via USB-C. HDMI is working for video, but USBC is only chargin, no video. Is this normal? (I tried with different cables)”

Asked by Maxime 1 month ago

1-1 of 1 Answer

The USB-C port on the LG 27-inch QHD IPS 100Hz Monitor with HDR10 and USB Type-C™ 15W PD, Model # 27U631A-B, has a Power Delivery 15W, as indicated in the header, and it supports video. If you are unable to get video via the port, you may have an incompatible USB-C cable. or your USB-C port on your computer does not support DisplayPort Al mode. To output video through a USB-C port to a monitor, the computer's USB-C port must support DisplayPort (DP) Alt Mode. This feature allows the port to transmit native video signals directly from the GPU. If the port lacks this capability, it may only support data transfer or charging, resulting in a black screen...^Ivan.
Answered by LG Digital Customer Care 1 month ago
Sorry, there was a problem. Please try again later.