Questions & Answers

Q: QuestionCan I use this monitor with multiple devices?

• A:Answer Yes, you can connect and charge your laptop or other devices using the USB Type-C port with up to 15W power delivery.

Q: QuestionWhat comes in the box with this monitor?

• A:Answer The box includes the stand base, screws, power adapter, power cord, HDMI cable, and a setup guide.

Q: QuestionWhat is the refresh rate of this monitor?

• A:Answer This monitor has a 100Hz refresh rate.

Q: QuestionDoes this monitor have built-in speakers?

• A:Answer No, this monitor does not have built-in speakers.

Q: QuestionIs this monitor wall mountable?

• A:Answer Yes, it is wall mountable and compatible with VESA standard 100mm x 100mm.

Q: QuestionHow does the Black Stabilizer feature work?

• A:Answer The Black Stabilizer feature brightens dark scenes to give you a competitive advantage, especially when opponents are hiding in shadows.

Q: QuestionCan I connect my nintendo switch console to this monitor?

Asked 8 months ago by Clara.

• A:Answer What connectivity does your Nintendo Switch Console have? Connectivity for the 27-inch QHD IPS 100Hz Monitor with HDR10 and USB Type-C™ 15W PD, Model # 27U631A-B, includes an HDMI 2.0 input, and a USB Type-C port. Most gaming consoles, if not all, connect via HDMI, so if your Nintendo Switch connects via HDMI, it can be connected to the monitor. However, what might be more of an issue is whether your Nintendo Switch supports the monitor's native QHD (2560 x 1440) resolution, so you will need to check its specifications to see if it does...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: Questioncan this screen be powered only through USB-c

Asked 10 months ago by usbcpower.

• A:Answer The USB Type-C™ port for the LG 27" Monitor QHD IPS 100Hz with HDR10 (HDMI USB-C) - Black, Model # 27U631A-B has a Power Delivery (PD) of 15 W. The monitor cannot be powered through the USB Type-C™ port. You need the supplied AC/DC Adapter to power it...^Ivan.

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionI have purchase 8 of these monitors but unable to get the video via USB-C. HDMI is working for video, but USBC is only chargin, no video. Is this normal? (I tried with different cables)

Asked 1 week ago by Maxime.

• A:Answer The USB-C port on the LG 27-inch QHD IPS 100Hz Monitor with HDR10 and USB Type-C™ 15W PD, Model # 27U631A-B, has a Power Delivery 15W, as indicated in the header, and it supports video. If you are unable to get video via the port, you may have an incompatible USB-C cable. or your USB-C port on your computer does not support DisplayPort Al mode. To output video through a USB-C port to a monitor, the computer's USB-C port must support DisplayPort (DP) Alt Mode. This feature allows the port to transmit native video signals directly from the GPU. If the port lacks this capability, it may only support data transfer or charging, resulting in a black screen...^Ivan.

  Answered 1 week ago by LG Digital Customer Care

  
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Q: Questionwhat camera and microphone does it have

Asked 3 weeks ago by pat.

• A:Answer The LG 27" Monitor QHD IPS 100Hz with HDR10 (HDMI USB-C) - Black, Model # 27" Monitor QHD IPS 100Hz with HDR10 (HDMI USB-C) - Black Model: 27U631A-B does not have a webcam nor a built-in microphone...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor connect easily to a Lenovo Yoga 6 laptop WITHOUT having to buy a special connectivity adaptor? Is it suitable for video conferencing with ease through different businesses webpages/addresses links?

Asked 1 month ago by KBaglin.

• A:Answer Don’t know The specific laptop you are referring, however, I connected it to my iMac, but I did have to get a docking station and apply the app to my iMac in order to get the LG monitor to mirror it but once I did that it worked very well

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionDoes this monitor have a display port or only a HDMI?

Asked 1 month ago by Casey.

• A:Answer HDMI and a usb-c port

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionCan I connect this monitor to my husbands IPad Pro, 5th generation via the UBC port?

Asked 4 months ago by SN.

• A:Answer Yes

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionWhere are the screws? It did not come with any screws. Where can I buy them?

Asked 6 months ago by RavineetC.

• A:Answer I don’t know what cruise you’re referring to. Mine didn’t come with screws.

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionIs an HDMI to USB C included

Asked 7 months ago by Steve.

• A:Answer An HDMI cord comes with it however you have to provide the USB-C cord

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionCan the HDMI connector be left unused and the USB-C connector be used for the monitor's video input?

Asked 8 months ago by trevdawg122.

• A:Answer You actually need the HDMI and the USB-C

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionCan you use a usb-c type cable to extend and use the monitor without using the hdmi cable? So I can plug in the usb-c type cable and the monitor will act as an extended display for my macbook at 1440p?

Asked 8 months ago by Anonymous.

• A:Answer If I’m not mistaken, you need the HDMI and the USB-C. You’ll have to buy a docking station for them to connect to an install the docking station app to your computer to be able to work both at the same time to move your screens around from one to the other.

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionCan this monitor be use with an Apple MacBook Air?

Asked 9 months ago by Apple.

• A:Answer Yes as long as you have the docking adapter for different plug ins

  Answered 3 weeks ago by TheresaEVerified Purchase

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Q: QuestionDoes this monitor connect (power laptop and display) via the USB-C cable?

Asked 2 months ago by USBC.

• A:Answer Yes

  Answered 3 weeks ago by TheresaEVerified Purchase

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