“We have had our unit for 4 years and all of a sudden our craft ice is not making the round ice balls. Checked the app, made sure switch is on and reset it. It has worked for past 4 years but now for 3 weeks it hasn't been making any ice balls.”
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Thank you for your interest in the LG Refrigerator (LRFVS3006S) model. It seems that the issue with the LG craft ice maker not producing round ice balls could be due to a few reasons. Here are some troubleshooting: Check Power Switch and Settings: Make sure the power switch on the ice maker is on and the craft ice indicator light is also on. If not, switch it back on. Verify the settings on the control panel to ensure the ice maker is set to produce ice as desired. Reset the Ice Maker: If the issue persists, try resetting the ice maker. Turn the power switch off and then on again. Use the test mode to check the ice maker's operation. Check Feeler Arm and Water Supply: Ensure the feeler arm can move freely and the water supply valve is fully open for a drinkable water source. Temperature and Time: Allow up to 48 hours for the craft ice maker to make ice, especially after installation or a reset. Set the freezer temperature to the recommended level for optimal ice production. If problem still persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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