“We purchased this about a week ago. I'm impressed with it for the most part, but I've noticed a really annoying problem. The sound keeps going in and out. It's as if the unit keeps switching from surround to mono, back and forth. Anyone else? Ideas?”
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I had this problem for a couple days. I decided to reset everything and it's been about 3 months and the problem is gone.
Sorry, there was a problem. Please try again later.Hi, It can be caused by Bluetooth interference or sound bar is operating without a rear satellite kit while signal source is configured to deliver true surround sound. Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you.^Vanessa
Sorry, there was a problem. Please try again later.I believe this is a function of Sound Pro attempting to mimic the sound of the environment in which sound is being produced in the show or movie. We noticed this on a show watched on a Roku and steaming service. When people spoke in a hallway it sounded like it was Ampitheater setting and when they were in a loft or house it dulled it down almost like we were in the room or confined space with them. Turning off Sound Pro solved what I think you are describing for us. Cinema without Sound Pro has been the most successful for our environment.
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