“I installed the soundbar without a problem. The problem is the sound fades in and out suddenly throughout viewing. very annoying. I use the optical connection from the TV. Tried using the HDMI but no sound comes out.”

1-3 of 3 Answers

• Same issues here. Had to return and went with a Sony

  Answered by Craig22 4 years ago

  • 

  Helpful (3)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• You need to make sure you use the HDMI port is marked ARC. Some TVs do not have an ARC port.

  Answered by Mayport42 4 years ago

  • Verified Purchase
  • 

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000 to verify. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered by LG Digital Customer Care 4 years ago

  • 

  Helpful (0)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.