“we just got an LG 3.1 channel 420w and the remount does not work pulled the batteries out of the tv remount and it still does not work soundbar please help”

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• Hello there! Have you tried a Hard/Factory Reset for the Soundbar’s remote? Press the Input and Bluetooth buttons altogether on the Soundbar for approximately 15 seconds. Also do a soft reset of the soundbar by disconnecting it from power for 30 seconds and plugging it back in. If you need further assistance, you can contact LG Customer Service at 800.243.0000. ~Rita

  Answered by LG Digital Customer Care 2 years ago

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