Questions & Answers

Q: QuestionDoes this gas cooktop have automatic reignition?

• A:Answer Yes, this cooktop features auto reignition for safety.

Q: QuestionDoes this cooktop have a specialty burner?

• A:Answer Yes, this cooktop has a 20K UltraHeat BTU Burner.

Q: QuestionAre the grates dishwasher-safe for easy cleaning?

• A:Answer Yes, the grates are dishwasher-safe.

Q: QuestionHow many burners does this gas cooktop have?

• A:Answer This gas cooktop has five sealed gas burners.

Q: QuestionIs this cooktop convertible to propane?

• A:Answer Yes, this cooktop is propane convertible.

Q: QuestionDoes this cooktop have automatic reignition?

• A:Answer Yes, this cooktop features auto reignition for safety.

Q: QuestionAre the grates on this cooktop continuous?

• A:Answer Yes, the grates are continuous cast-iron grates.

Q: QuestionWhat is the BTU rating of the UltraHeat burner?

• A:Answer The UltraHeat burner has a 20,000 BTU rating.

Q: QuestionAre the grates on this cooktop made of cast iron?

• A:Answer Yes, the grates are made of continuous cast iron.

Q: QuestionHow many burners does this gas cooktop have?

• A:Answer This gas cooktop has five sealed gas burners.

Q: QuestionIs the cooktop surface easy to clean?

• A:Answer Yes, the cooktop has an EasyClean stainless steel surface.

Q: QuestionAre the grates dishwasher-safe on this cooktop?

• A:Answer Yes, the grates are dishwasher-safe.

Q: QuestionAre propane conversion kits included with this cooktop?

• A:Answer Yes, a propane conversion kit is included with this cooktop.

Q: QuestionWill this LG gas cooktop work in a power outage? LG - 30" Built-In Gas Cooktop with 5 Burners and EasyClean - Stainless Steel Model:CBGJ3023S

Asked 2 years ago by Jack.

• A:Answer Thank you for your interest in the LG 30” Gas Cooktop with UltraHeat™ 20K BTU Burner (CBGJ3023S) model. Here is a simplified explanation about gas cooktops during a power outage: 1. Gas cooktops like the LG CBGJ3023S can be used during a power outage since they don't rely on electricity to generate heat. 2. The gas supply to your home should remain unaffected during a power outage, so you can continue cooking on your gas cooktop. 3. Even if newer gas cooktop models don't have a manual ignition feature, you can still manually light the burners by following the appropriate steps. 4. The LG CBGJ3023S has an auto reignition function, so if the flame goes out, the cooktop will automatically reignite, ensuring uninterrupted cooking. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-CBGJ3023S.BSTELNA. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: Questionhi can someone tell me the weight of each grate/grill? it is very important that my elderly mom can move them to wash them. thanks

Asked 5 days ago by patrick.

• A:Answer Well it depends how elderly, they are heavy do not recommend it, my wife is in her late 30 and struggles with them. Hope that helps.

  Answered 5 days ago by jcga

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Q: QuestionWhat about installing - so you/and is there a charge/and how much if there is a charge to install it?

Asked 2 months ago by Vince.

• A:Answer Best Buy offers professional installation services for electric and gas cooktops through Geek Squad or authorized service partners. The service typically includes delivery, removal of the old unit, and securing the new unit to the counter. Services often include a 90-day guarantee, and they provide a fit guarantee for select 30" or 36" models, offering up to $100 toward countertop modifications. Installation costs can vary, but generally fall between $99.99 and $249.99, with discounts for total members. A new gas line connection kit is required for gas installations. A licensed professional will disconnect the old cooktop, install the new one, level it, and test it for proper functionality. Installers may not perform extensive carpentry,, electrical, or plumbing work, such as converting from gas to electric, modifying quartz/granite, or running new gas lines, though they may cut countertops if they are not stone. It is highly recommended to have a dedicated, compliant shutoff valve and electrical outlet ready before the appointment...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the rough opening of this cook top ? I think when advertising a product, you need to publish the rough opening because, if somebody is replacing a cooktop, they need the rough opening dimensions, all they have is an opening. Thank you !!!

Asked 3 months ago by Logger.

• A:Answer Hello there, Logger. Thank you for sharing your experience with us. We understand your inquiry regarding the installation specifications of the CBGJ3023S. To answer your question, the rough opening or Cut-Out dimensions for this model are 28 1/2" in width, 3 3/4" in height, and 19 5/8" in depth. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-30-built-in-gas-cooktop-with-5-burners-and-easyclean-stainless-steel/J7G5658CY8 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionWill this unit work with propane?

Asked 10 months ago by JPH.

• A:Answer Hi there! We understand your inquiry. The LG LRFCS29D6S French Door Refrigerator is engineered to run on standard 120 V AC household power—it isn’t compatible with propane or LP-gas operation. As a quick check, please ensure the unit is plugged into a dedicated, properly grounded outlet and that your home’s circuit breaker is rated for at least 15 amps to support the Smart Inverter Compressor. This will help maintain optimal cooling performance and prevent power-related interruptions. https://www.lg.com/us/refrigerators/lg-lrfcs29d6s-french-3-door-refrigerator#pdp_specs For any further questions or personalized assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore solutions with you. We appreciate your patience and look forward to helping you enjoy your new refrigerator. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this gas stove top have a downdraft?

Asked 1 year ago by Anonymous.

• A:Answer Hi there. Thank you for your question about the LG CBGJ3023S Gas Cooktop. We understand the importance of ventilation in your kitchen. This model does not have a downdraft ventilation system. However, you can pair it with an external range hood or other ventilation solutions to ensure proper airflow while cooking. https://www.lg.com/us/cooking-appliances/lg-cbgj3023s-gas-cooktop#pdp_specs If you need further assistance or recommendations for ventilation options, please feel free to reach out to us via private message on social media @LGUSSupport. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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