“I have a new Front Load Washer / Dryer Combo WM3997HWA, when it starts the wash cycle there is a loud noise coming from the back every time the drum moves. The same thing happens during the Rinse cycle.. Unit is level and the 4 shipping bolts are removed.”
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How full are you loading the drum? I try to not load it fuller than the line on the drum for drying. Also make sure you separate your laundry according to fabric weight. Wash similar colors together as well as sorting according to fabric type/weight. Put your heavier/bulkier fabrics in the center/bottom of the drum, then fill up and out with gradually lighter & lighter fabrics. Hope this helps!
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