“thanks for your response but i still cannot locate the The drain pump filter. you said it is located at the front of the washer, typically behind a small access panel at the bottom. is there any video to see that because i couldn't find anything.”
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Hello there, Amy. Thank you for reaching out again. We understand your situation and are here to help you locate the drain pump filter for your LG WT6100CW washer. The drain pump filter is actually located at the back of the washer, near the bottom since your washer is a top load washer. You should see a cap there. To access it, turn the cap counter-clockwise, and you should be able to pull it out. If you're still unable to locate it, we recommend checking out an instructional video on the official LG YouTube channel, which often includes step-by-step tutorials. You can use this website as an example to locate it and how to clean it as well: LG Top Load Washer - How to clean drain pump filter - https://www.lg.com/eastafrica/support/product-help/CT20279036-20151836707602 If you're still having trouble or need further assistance, please send us a private message on Social Media @LGUSSupport, and we'll be happy to guide you through the process. We appreciate your patience! —Renzo
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