Questions & Answers

Q: QuestionWhat amp service is required for the LG tower electric washer and dryer? How many electric outlets, one or two?

Asked 4 years ago by GOV.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer The WKE100HVA has a cord for the washer which has to be plugged into a standard 120V, 60Hz outlet and a cord for the dryer that has to be plugged into a 240V, 60Hz outlet. The dryer should be connected to a 4-hole outlet. The unit will need two outlets. One for the washer and the correct outlet for the dryer. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan you get a condenser dryer instead of vented?

Asked 5 years ago by Ken.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the wash tower does not have a ventless option. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs this dryer ventless

Asked 5 years ago by Tricia.

• A:Answer The dryer is not ventless. The 4” vent is at 42” (center of 4 inch hole) . And must hook up to your vent connection.

  Answered 5 years ago by JoeyVerified Purchase

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Q: QuestionDoes this model have a beeper to let you know when a load is done?

Asked 5 years ago by DowntownDiva.

• A:Answer It actually plays a tune when the washer and dryer are done. You can also set it up to alert you on your phone when a load is finished. You have to download the ThinQ app for that feature.

  Answered 5 years ago by David

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Q: QuestionDoes a king-size comforter in the washer?

Asked 5 years ago by Tina.

• A:Answer I have washed king sized comforter in this machine without a problem.

  Answered 5 years ago by SmarthouseVerified Purchase

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Q: QuestionCan the doors be changed to open from left to right (right hinged)? Instead of the right to left (left hinged). Because my laundry surface on the left so I need the door to open from left to right. So I don't have to go around the door.

Asked 5 years ago by MariTere.

• A:Answer No the door hinge cannot be reversed. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat height is the vent at? And are there two power cords (one for the dryer and one for washer)? Just wondering if it the electrical outlet needs to be a certain height. How long is the power cord?

Asked 3 years ago by SingingAngel.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there. Thanks for reaching out. The 4.5 cu. ft. HE Smart Front Load Washer and 7.4 cu. ft. Electric Dryer WashTower with Built-In Intelligence model: #WKE100HVA has 2-plugs as with separate machines, one for the washer and one for the dryer. Electrical hookups for washers and dryers should be placed within 6 feet of the unit. While a minimum height for outlets in a home may very, depending on local building codes, for convenience both outlets should be placed between 34 and 36 inches high. Most electric power cords are 4-6 ft long. Be sure to purchase a cord long enough to reach from the top of the dryer to the outlet. Download the LG ThinQ® App to activate Proactive Customer Care. The 4” vent is at 42” (center of 4 inch hole) . `Jai.

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHow many inches off the floor is the TOP of the washer Door opening and what is the diameter of the washer door opening? (important due to back injury issue)

Asked 4 years ago by davidp.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The top of the door is 33 3/8 inch off the floor, The opening is 30 1/8 inch off the floor, and the diameter of opening is 17 inches. I hope this helps.

  Answered 4 years ago by TManVerified Purchase

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Q: QuestionI added an "answer" instead of a question, someone else (GoodCustomer) already asked. Does this machine support DELAY START? Not Remote Start... DELAY start. eg: Ask it to start 3 hours from now, then walk away. Done. Anyone know if this is an option?

Asked 4 years ago by StillWondering.

• A:Answer There’s a delay wash online not sure why the other person said no

  Answered 4 years ago by TomF

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Q: QuestionIs this a “long vent” machine? How many feet to the outside world works with this model as it is designed? If it is not a long vent, how can I make it work with about 25-30 feet of ducting from dryer to outside vent?

Asked 5 years ago by LDMIS.

• A:Answer The exhaust duct must be 4 '' (10 cm) in diameter with no obstructions. The maximum length of 4-inch diameter rigid metal duct with 4 90 degree elbows is 28 feet. The exhaust duct should be kept as short as possible. The total length of flexible metal duct must not exceed 8 ft. (2.4 m). ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs it safe to use this machine on the third floor of a townhouse? Is it possible to place it in a drain pan and anti-vibration pads? Is it possibble to install an electronic valve shutoff kit such as Floodstop? Is it too heavy for upstairs laundry rooms?

Asked 5 years ago by blueve4.

• A:Answer It weight is given at 326 pounds. Does your townhouse developer provide any information on weight limits or perhaps the local code requires a standard. Mine is on the "ground" floor although there is a basement under--no problems. It's probably of similar weight as most full sized stacked washers and dryers. It needs hot and cold water--you should be able to use any shutoff kit you want, as long as the machine can get the water it needs when operating normally. A drain pan should be fine as long as it doesn't create a stability problem. It does need a stable surface. I'd think vibration would not be a problem. Mine is on a standard ceramic tile floor with no issues. The stable floor requirement may mean the usual anti-vibration pads may not be appropriate if they add "give" under the feet. I'd suggest installing it as it comes, with it's adjustable feet, the rubber-type bottom of which keeps it from moving when operating. Make sure it's level and I doubt you would have a vibration problem. Just don't wash a heavy-when-wet bath mat by itself creating a balance problem.

  Answered 5 years ago by CTFDCW

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Q: QuestionIs there adjustable feet at the bottom of the unit? Our surface in the laundry room is a bit uneven, could the base of this unit be adjusted to sit flat?

Asked 4 years ago by Anonymous.

• A:Answer Yes, all of these have adjustable feet on screws, so each corner can be adjusted up or down to maintain stability/level. However, keep in mind that the feet aren't necessarily smooth, so they can rip the flooring if you're trying to slide the unit around (if the flooring is soft or can catch). But once you've established the location, it's just a matter of twisting each of the feet to make sure it doesn't rock, and that it's level.

  Answered 4 years ago by JSeattle99Verified Purchase

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Q: QuestionWhat are the dimensions when stacked: front, depth, height? Please provide measurements for unit only and area needed for installation.

Asked 5 years ago by RVer.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The height of this unit is 74-3/8''. To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' at the sides and 4'' behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs it possible to pause the washer and add a forgotten item mid cycle?

Asked 5 years ago by Somuchlaundry.

• A:Answer Yes it is.

  Answered 5 years ago by VinceVerified Purchase

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Q: QuestionI need to have the dryer vented on the left side of the machine. How many inches are needed for the venting hose between the hookup for the dryer vent from the machine into the vent in the wall? Is four inches enough? Thank you

Asked 5 years ago by Chris.

• A:Answer Yes, preassemble a 4" elbow. Please see the support page at https://www.lg.com/us/support/product/lg-WKEX200HWA.ABWEEUS to access the Owner's Manual for more detail information about installing the side venting kit. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHi, I'm thinking of purchasing one of these units. My question is, how long is the washing cycle and how long is the drying cycle? Assume that this is a large load maximum capacity. Also, can you wash and dry clothes at the same time? Thank you, Matt

Asked 5 years ago by Matt.

• A:Answer Washing and drying times are unusually quick. However are based on factors determined by the machine. It "senses" the amount of clothes and also "senses" when they are dry. I put a pair of jeans and a hooded sweat shirt into the washer on quick wash and it was done before I was done in shower and shaved. Also very quick to dry because of how dry the washer gets them. Yes you can wash and dry at same time. I love the keep fresh option and ease of app use.

  Answered 5 years ago by JustMeVerified Purchase

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Q: QuestionDoes the washer have extra storage for detergent or do you have to fill it each time

Asked 5 years ago by Nikki.

• A:Answer This washer does not store detergent for multiple loads. It dispenses for just one cycle, main wash, pre-wash (if you activate a pre-wash) bleach and fabric softener.

  Answered 5 years ago by dcwctf

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Q: QuestionIs there a separate water line for the steam feature? Can I skip the steam option and not hook it up? This is for a 30 year old vacation condo and we don't need a steam washer/dryer. We don't even have an iron or a hair brush at the beach! Thanks.

Asked 5 years ago by MrClean.

• A:Answer A "Y" adapter is provided so the cold water supply can feed both the washer and the dryer. The only other item needed to connect water to the dryer is a hose. Hose kits are available for situations with steam dryers. I don't know if not connecting the water supply to the dryer would cause a problem or not; or if it might impact the warranty. So many dryers have steam now, I'd say it would be a shame to decide to limit your choices to non-steam dryers when all it takes is one additional hose to connect it as designed, even if you never use the steam feature.

  Answered 5 years ago by CTFDCW

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Q: Questionhow much water is consumed in a wash and rinse cycle?

Asked 3 years ago by bob.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Candy Apple Red

• A:Answer Hi, water that can be consumed is 11-15 gallons. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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