A:AnswerI would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.
A:AnswerIt is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?
A:AnswerI bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.
A:AnswerNeither the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, nor any of our WashTower™ units can be separated to use as side-by-side units. WashTower™ units will only work as stacked units...^Ivan.
A:AnswerIf you are looking for an LG Authorized Service Center in Norfolk, Virginia, that can repair the Energy Star® Certified LG LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White, Model # WKE100HWA, you can contact our Customer Support on social media (Twitter, Facebook, Instagram, YouTube), using our handle @LGUSSUPPORT, or you can visit our site at https://www.lg.com/us/support/find-service-center and enter your ZIP code and the product in the appropriate field...^Ivan.
A:AnswerYou need two outlets for the Energy Star® Certified LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White
Model # WKE100HWA.
You need one for the washer, which requires a standard 120 V, 15-Amp grounded outlet for the power cord and plug that are attached to the unit, and a dryer outlet that requires a 240 V, 30-Amp heavy-duty outlet. The dryer will need a 3-prong (NEMA 10-30R) or 4-prong cord (NEMA 14-30R) purchased separately, as the manufacturer does not include one with the machine.
The 3-prong 240 V dryer outlet, NEMA 10-30R, is a 3-wire, 125/250 V, 30-ampere configuration commonly found in homes built before 1996.
While NEMA 10-30 receptacles and cords can still be found in older homes, the National Electrical Code (NEC) has mandated 4-prong outlets (NEMA 14-30) for all new dryer installations since 1996.
Existing 3-prong (NEMA 10-30) dryer outlets are legally grandfathered under the National Electrical Code (NEC). You are not legally forced to upgrade your outlet simply because the code changed, and you can continue using your current outlet safely as long as the wiring remains undamaged.
The grandfathered exemption is immediately voided, and you must run a new 4-wire circuit to a NEMA 14-30 outlet if you move the receptacle to another wall or room during a renovation or if you replace damaged structural wiring between the electrical panel and the outlet, or build an addition or new home...^Ivan.
A:AnswerHello, there! Thank you for sharing your question to us about the LG WashTower (WKE100HVA). No, the washer and dryer doors on this model are not switchable — the hinges are fixed on the left side and cannot be reversed to the right. This design ensures proper sealing, alignment, and integration between the stacked washer and dryer units. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2.
For guidance on alternative options or installation planning, please email us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to assist.
— Avril
A:AnswerWhen necessary, the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA, can be separated for servicing or if either the dryer or the washer needs to be replaced...^Ivan.
A:AnswerHello, Hank! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). This unit features LoDecibel Quiet Operation, allowing both the washer and dryer to run smoothly without disrupting your daily routine. The system typically operates between 40 dB and 52 dB, which is often compared to the gentle sound of a quiet library or light rainfall. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP.
If you’d like help exploring more features, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
— Avril
A:AnswerHello, Hank! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). This model’s electric dryer is indeed a vented design. It must be connected to an exterior vent so it can properly move moisture, heat, and lint outdoors. The unit supports 3‑way venting, giving you flexibility to route the exhaust through the rear, left, or right side depending on your space. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP.
If you’d like help planning the installation, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
— Avril
A:AnswerLiquid or powdered detergent packs, or gel or tablet detergents must be placed in the tub before loading laundry. They should not be placed in the dispenser drawer for the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA...^Ivan.
A:AnswerHi, there! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). For this WashTower, you’ll use two separate power connections since the washer and dryer plug in individually. The washer uses a standard 110/120V outlet, while the dryer requires a 220/240V heavy‑duty outlet, and the dryer cord is purchased separately. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP. If you need more help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
— Avril
A:AnswerHi there, Deb! Thank you for sharing your question to us about the LG WashTower (WKE100HWA).
Delivery and installation services—including carrying the unit to upper floors and completing the hookup—are handled directly by the retailer you purchase from. Each retailer has its own policies regarding stairs, setup, and any special requests, so checking with them will give you the most accurate details. You may contact Best Buy's Customer service 1 (888) 237-8289.
If you need further support, please email us at lgdigitalcare@lg.sprinklrsupport.com.
— Avril
A:AnswerPlease clarify what a "locking kit" is.
Are you inquiring about a 'Stacking Kit'?
The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, does not require a stacking kit. It can only be used as a stacked unit...^Ivan.
A:AnswerHi there, Olena! Thank you for sharing your question to us about the LG Washer (WKE100HVA). The finish is durable, though like most metallic surfaces, it can still show marks if it comes into contact with abrasive materials or sharp objects. Fixing a scratch on an LG washer depends entirely on the location, and for exterior cosmetic scratches, you can use automotive polish or LG appliance touch‑up paint to improve the appearance. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-washing-machine-scratches-inside-drum--20154848005620.
Additionally, this model does not include a fingerprint‑resistant coating. You can explore the full feature list and support details here:
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2.
If you’d like more care tips or need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com.
- Avril
