Questions & Answers

Q: QuestionDoes this washer and dryer combo have to be stacked? Or can each be free standing?

Asked 5 years ago by Brianne.

• A:Answer This washer and dryer is one piece, so cannot be unstacked.

  Answered 5 years ago by WashcenterVerified Purchase

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Q: QuestionIf i have a NEW house being built, what are the best locations for connections? Should i put dryer vent hole in the bottom middle or sides and how high off the floor? Should i wire a 3 plug or 4 plug for dryer?This set up is different and more compact.

Asked 5 years ago by Robdingo.

• A:Answer I would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.

  Answered 5 years ago by SpaceSaver

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Q: QuestionIs this one unit? what happens when one or the other part breaks? can you replace just the washer or the dryer section.

Asked 5 years ago by michelle.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?

  Answered 5 years ago by dcwctf

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Q: QuestionI noticed the doors are left hinged Can they be reversed to right hinged?

Asked 5 years ago by Steve.

• A:Answer No, neither door is reversible.

  Answered 5 years ago by dcwctf

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Q: QuestionWhere do I get the side venting kit? I have a unit being delivered Saturday.

Asked 5 years ago by Donny.

• A:Answer I bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.

  Answered 5 years ago by June

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Q: QuestionHi, Is it easy to scratch Graphite Steel? How can i fix it? Is it fingerprint resistant? Thank you so much!

Asked 5 days ago by Olena.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi there, Olena! Thank you for sharing your question to us about the LG Washer (WKE100HVA). The finish is durable, though like most metallic surfaces, it can still show marks if it comes into contact with abrasive materials or sharp objects. Fixing a scratch on an LG washer depends entirely on the location, and for exterior cosmetic scratches, you can use automotive polish or LG appliance touch‑up paint to improve the appearance. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-washing-machine-scratches-inside-drum--20154848005620. Additionally, this model does not include a fingerprint‑resistant coating. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. If you’d like more care tips or need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 5 days ago by LG Digital Customer Care

  
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Q: QuestionWhat type of wall plug is required for the 240volts ?

Asked 2 weeks ago by Juan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there, Juan! Thank you for sharing your question to us about the LG WashTower (WKE100HVA). This unit is designed with a 3‑prong (grounding) plug that connects to a standard 240V, 3‑prong grounded wall outlet, helping ensure proper grounding and safe operation. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. If you’d like further assistance or want us to take a closer look, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 1 week ago by LG Digital Customer Care

  
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Q: Questioncan the LG HE Smart Front Load Washer be unstacked and still work?

Asked 3 weeks ago by john.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Neither the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, nor any LG WashTower™ unit, be used as a side-by-side unit. It is designed as a single, permanently stacked unit with a shared central control panel, intended specifically for vertical, space-saving installation. The washer and dryer components are inseparable and cannot be configured separately...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat dryer plug receptacle do I need for the 220v plug? LG stackable models

Asked 3 weeks ago by Anonymous.

• A:Answer As with any electric dryer, regardless of brand or manufacturer, the power cord (pigtail) connection between the wall receptacle and the dryer terminal block for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKEX200HGA, is NOT supplied with the dryer and must be purchased separately. Depending on your local building codes, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG minimum copper conductor and closed loop or forked terminals with upturned ends. The standard NEMA configuration for a 3-wire 240V 30 Amp plug is NEMA 10-30P (plug) or 10-30R (receptacle), and that for a 4-wire, 240V, 30 Amp plug is NEMA 14-30P (plug) or NEMA 14-30R (receptacle)...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionHow long is the electric cord on the dryer component?

Asked 1 month ago by ETS.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer As indicated in its header, the dryer on the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA, is an electric dryer, and as with any standalone electric dryer, a power cord IS NOT supplied with the dryer. It must be purchased separately. Like standalone electric dryers, the dryer on this unit has a terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Depending on your local building codes or, in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends. Electric dryer power cords are most commonly available in lengths of 4 feet and 6 feet, though specialized lengths up to 10 feet or extension cords up to 25 feet are also available...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs this ventless?

Asked 1 month ago by VV.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer No, it is not ventless.

  Answered 1 month ago by Scott

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Q: QuestionMy dryer doesn't get heated while in operation The clothes are still damp

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Check filter and venting for built up lint and debris. We had this issue due to a heavily clogged vent pipe that needed heavy-duty cleaning from the roof downward.

  Answered 1 month ago by vented

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Q: QuestionCan the hinges be changed to the right side?

Asked 1 month ago by sweetcaroline.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer I don't, but I doubt it.

  Answered 1 month ago by IreneVerified Purchase

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Q: QuestionDoes the dryer need a water line?

Asked 1 month ago by themayfam.

• A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKEX200HBA, has a Cold Water Inlet that must be connected to your cold water line to supply water for the steam cycles...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionWhich way does door swing

Asked 2 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It opens on the right side and swings left.

  Answered 2 months ago by AnonymousVerified Purchase

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Q: Questiondo the doors of this unit swing right or left

Asked 2 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Swing left

  Answered 2 months ago by IreneVerified Purchase

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Q: QuestionHow much total space do you need from front of machine to back wall?

Asked 2 months ago by Julie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer About 6 inches to accommodate the drier hose

  Answered 2 months ago by IreneVerified Purchase

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Q: QuestionCan this dryer have a fan which can push out to a vent outside 65 feet from the dryer

Asked 2 months ago by BV.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The Maximum length of 4-inch diameter rigid metal duct that can be run for the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, without any 90° elbows is 65 ft. (19.8 m), when using a 4 ‘’ (10 cm) wall cap. According to standard building codes (IRC Section M1502), the maximum length for a 4-inch diameter rigid metal dryer duct is typically 35 feet (10.7 meters), so the LG recommendations supersede general code, allowing for longer runs of up to 65 Ft. However, you generally cannot exceed the manufacturer's recommended maximum duct length without modifying the system, as doing so violates most local building codes and creates significant safety risks. Building codes such as the International Residential Code (IRC) and International Mechanical Code (IMC) strictly regulate dryer ducting to prevent house fires caused by lint accumulation. If your specific dryer manufacturer provides installation instructions that allow for a longer run, like LG's instructions for this dryer, the building code typically defers to those instructions. If the run must be longer than the dryer can handle, you can install a dryer exhaust duct power ventilator (booster fan). These fans help maintain airflow over long distances (up to 100–150 feet) and must be installed according to the fan's specific instructions...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionIs the correct size beaker for this unit, a 2 pole 30amp breaker?

Asked 2 months ago by Me.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Electric dryer outlets are 2-pole circuits designed for 240V, but they use either 3-prong (older, pre-1996) or 4-prong (modern standard) connectors to handle hot legs, neutrals, and grounds. Both configurations deliver 240V using a 30-amp, double-pole breaker, but 4-prong outlets offer better safety...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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