Questions & Answers

Q: QuestionMy washing machine turns and functions. My dryer will not turn on (no power) I had it professionally installed.

Asked 7 months ago by MichaelL.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there, MichaelL. We understand your inquiry about your LG WashTower WKE100HVA dryer not turning on, especially after a professional installation. We understand your inquiry, and this is certainly not the experience we want for you. Since the washer is functioning, it confirms that the unit is receiving power. When a dryer does not turn on, the most common causes are a power issue specific to the dryer's circuit or a safety feature that is preventing it from starting. Here is a troubleshooting step you can try: Check the circuit breaker: Electric dryers use two circuit breakers, while gas units use one. Confirm both breakers for the dryer are in the "on" position. If they are not, you can try turning them off for 5 seconds and then back on. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451030.p?skuId=6451030 If the issue persists, we would like to assist you further. Please send us a private message on Social Media @LGUSSupport with your model and serial number. Our team will be more than happy to explore a possible solution. We appreciate your patience. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the washing time? Is it 68 min, 2hrs, 3 hrs? Also, what is the drying time? 1 hrs, 2 hrs?

Asked 7 months ago by Sandy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there, Sandy. Thank you for sharing your experience with us. We understand your inquiry regarding the cycle times for the LG WashTower, model # WKE100HWA. We understand that knowing the precise duration of a wash and dry cycle is important. The washing and drying times for this unit can vary based on the cycle selected, load size, and soil level. For example, a "Speed Wash" cycle can get a small, lightly soiled load done in as little as 15 minutes. The dryer's "Sensor Dry" feature automatically adjusts the time based on the moisture in the load, which can help save energy and prevent over-drying. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/6451042.p?skuId=6451042 We appreciate your patience. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: Questionif either the individual washer or the dryer unit needs service, can the failed unit be readily separated?

Asked 7 months ago by Martin.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No

  Answered 7 months ago by Anonymous

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Q: QuestionDoes this have a cleaning feature that keeps the washer from smelling?

Asked 7 months ago by Vgcampbell1122.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA, has a Tub Clean cycle that should be run monthly to remove residue and prevent odors that may build up in the drum over time leading to mildew or a musty odor. You can run the cycle more often under heavy use conditions or if odor is already present. If mildew or musty smells already exists, you can run this cycle once a week for three consecutive weeks...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionHow to disassemble to transport?

Asked 8 months ago by MO123.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Please refer to the explicit 'Disassembly' instructions with illustrated diagrams on page 30 in the Appendix of your owner's manual for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer WKE100HVA...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionI live on the first floor in a condo. My current dryer is vented to the roof, will the installers vent the dryer to the roof as well.

Asked 8 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there. We understand your inquiry regarding the installation of your LG WashTower with Steam and Built-In Intelligence. Professional installers typically connect the unit to your existing external venting system, provided it meets the required safety and clearance specifications for a roof-vented setup. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionIs this washer dryer tower comb ventless?

Asked 8 months ago by tone.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, this is not ventless.

  Answered 8 months ago by Sparkplug

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Q: QuestionCan you put them side by side? What does the top of each look like?

Asked 8 months ago by Earl.

• A:Answer You can not. They are one solid tower.

  Answered 7 months ago by JoshuaR

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Q: QuestionWhat is the warranty on this item?

Asked 9 months ago by MommaBear.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there! We understand your inquiry about the warranty for the LG WashTower model WKEX200HBA. For this WashTower combo, here are the warranty details: Washer • 1 Year General Parts & Labor • 3 Years Parts on Drum • 10 Years Parts on Direct Drive Motor Dryer • 1 Year General Parts & Labor • 3 Years Parts on Drum Labor Coverage • 1 Year General Labor (covers both the washer and dryer) As a troubleshooting tip, if you ever notice your washer isn’t spinning properly or is acting unevenly, try redistributing the clothes inside and running a small-load “Self Clean” cycle following the instructions in your owner’s manual. For the dryer, make sure the lint trap is cleaned before each load to maintain proper airflow and drying efficiency. Keeping vents clear can also help prevent overheating or extended drying times. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420312.p?skuId=6420312 Should you have any further questions about service, repairs, or how to register your product for warranty coverage, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to assisting you. —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: Questionis extra hardware required to make the units stackable

Asked 10 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer These units come together stacked requiring no additional assembly.

  Answered 9 months ago by KellyPVerified Purchase

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Q: QuestionIs the dryer ventless?

Asked 10 months ago by Sam.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there, Sam. We understand your inquiry about the LG WKE100HVA WashTower’s dryer. This model is not ventless—it requires an external vent to properly exhaust warm, moist air. To help ensure optimal drying performance, please check that your vent duct is securely connected at the rear (or side) of the unit, free of kinks, and clear of any lint buildup. Keeping the lint filter clean before each load will also improve airflow and efficiency. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451030.p?skuId=6451030 If you continue to have questions or need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionA few months back I started receiving a D80 error code when drying a load. The code is supposedly for an airway restriction. No kinks, snaked and cleaned entire path, but still persists. Thoughts?

Asked 10 months ago by EugeneB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Is yours a gas or electric? It may be an issue with a restricted gas line or a power issue. The manual online has a section that shows the meaning of different error codes and troubleshooting you can do to reset things. You can also call LG and be walked through the steps.

  Answered 8 months ago by SparkplugVerified Purchase

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Q: Questionwhat side of this unit (dryer) does the lint hose come out

Asked 10 months ago by JayW.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Dead center in the back of the unit you have the vent hose. It’s about half way down the unit. I’d say on the lower back side of the dryer which is located on the top, washer is on the bottom.

  Answered 8 months ago by Sparkplug

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Q: Questioncan we put them side by side not stacked

Asked 10 months ago by stella.

• A:Answer No they come attached as one unit.

  Answered 10 months ago by AudioLearner

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Q: QuestionDoes this dryer have the wrinkle care feature?

Asked 10 months ago by Alex.

• A:Answer Hello there. We understand your inquiry regarding your WKEX200HWA WashTower. Yes—the dryer in this model includes a Wrinkle Care cycle, which tumbles your load intermittently after the main cycle ends to help prevent wrinkles. Troubleshooting Tip: For optimal wrinkle‑free results, avoid overloading the dryer and ensure your load is balanced. Also, clean the lint filter before each use—excess lint can impede airflow and reduce the effectiveness of the Wrinkle Care feature. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/6420308.p?skuId=6420308 If you’d like personalized guidance on selecting the best cycle settings or have any other questions, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: Questionare any additional parts recommended/required for this item.

Asked 10 months ago by lightningcount29.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Only if you have them install it for you. I think if you had an electric unit prior and your own basic tools, you should be fine to install. Just check the power outlets and stuff to be certain. They can also tell you what it requires.

  Answered 8 months ago by Sparkplug

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Q: QuestionHow slim is this. I have to put it in my kitchen

Asked 11 months ago by Kitty.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I hope this helps, but I suggest you look at the dimensions offered on the Best Buy website. I needed precise measurements for a custom cabinet being built for my WashTower as part of my laundry room remodel. I remember a diagram showing all angles of the WashTower with measurements. I gave this diagram to my contractor and the cabinet is a perfect fit. Best wishes! I hope the size works for you because the WashTower is absolutely great!

  Answered 10 months ago by HappyCustomer

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Q: QuestionThe door of both washer and dryer must open from right to left. If not, can they be changed,

Asked 11 months ago by BAYBEACHDJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer They opened from right to left

  Answered 11 months ago by WillieRVerified Purchase

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Q: QuestionR the. Doors of washer and dryers reversible? To open left or right

Asked 11 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The doors for the dryer and the washer on the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA are irreversible...^Ivan.

  Answered 11 months ago by LG Digital Customer Care

  
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