Questions & Answers

Q: QuestionDoes this washer and dryer combo have to be stacked? Or can each be free standing?

Asked 5 years ago by Brianne.

• A:Answer This washer and dryer is one piece, so cannot be unstacked.

  Answered 5 years ago by WashcenterVerified Purchase

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Q: QuestionIf i have a NEW house being built, what are the best locations for connections? Should i put dryer vent hole in the bottom middle or sides and how high off the floor? Should i wire a 3 plug or 4 plug for dryer?This set up is different and more compact.

Asked 5 years ago by Robdingo.

• A:Answer I would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.

  Answered 5 years ago by SpaceSaver

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Q: QuestionIs this one unit? what happens when one or the other part breaks? can you replace just the washer or the dryer section.

Asked 5 years ago by michelle.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?

  Answered 5 years ago by dcwctf

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Q: QuestionI noticed the doors are left hinged Can they be reversed to right hinged?

Asked 5 years ago by Steve.

• A:Answer No, neither door is reversible.

  Answered 5 years ago by dcwctf

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Q: QuestionWhere do I get the side venting kit? I have a unit being delivered Saturday.

Asked 5 years ago by Donny.

• A:Answer I bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.

  Answered 5 years ago by June

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Q: QuestionDo you need 110 power and 220 power for these units or do you just need 220 power?

Asked 1 day ago by Power.

• A:Answer Hi, there! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). For this WashTower, you’ll use two separate power connections since the washer and dryer plug in individually. The washer uses a standard 110/120V outlet, while the dryer requires a 220/240V heavy‑duty outlet, and the dryer cord is purchased separately. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP. If you need more help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

  Answered 1 day ago by LG Digital Customer Care

  
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Q: QuestionWill the people who deliver the washer and dryer take it up to the third floor or the townhouse and hook it up

Asked 2 days ago by Deb.

• A:Answer Hi there, Deb! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). Delivery and installation services—including carrying the unit to upper floors and completing the hookup—are handled directly by the retailer you purchase from. Each retailer has its own policies regarding stairs, setup, and any special requests, so checking with them will give you the most accurate details. You may contact Best Buy's Customer service 1 (888) 237-8289. If you need further support, please email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

  Answered 2 days ago by LG Digital Customer Care

  
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Q: Questiondoes my stackable washer and dryer come with locking kit?

Asked 1 week ago by deauville.

• A:Answer Please clarify what a "locking kit" is. Are you inquiring about a 'Stacking Kit'? The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, does not require a stacking kit. It can only be used as a stacked unit...^Ivan.

  Answered 1 week ago by LG Digital Customer Care

  
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Q: Questionis stacking parts included

Asked 1 week ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer This is a one-piece unit. It shows up at your door as a tower so there is no stacking involved.

  Answered 1 week ago by PamelaVerified Purchase

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Q: QuestionHi, Is it easy to scratch Graphite Steel? How can i fix it? Is it fingerprint resistant? Thank you so much!

Asked 2 weeks ago by Olena.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi there, Olena! Thank you for sharing your question to us about the LG Washer (WKE100HVA). The finish is durable, though like most metallic surfaces, it can still show marks if it comes into contact with abrasive materials or sharp objects. Fixing a scratch on an LG washer depends entirely on the location, and for exterior cosmetic scratches, you can use automotive polish or LG appliance touch‑up paint to improve the appearance. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-washing-machine-scratches-inside-drum--20154848005620. Additionally, this model does not include a fingerprint‑resistant coating. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. If you’d like more care tips or need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat type of wall plug is required for the 240volts ?

Asked 3 weeks ago by Juan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there, Juan! Thank you for sharing your question to us about the LG WashTower (WKE100HVA). This unit is designed with a 3‑prong (grounding) plug that connects to a standard 240V, 3‑prong grounded wall outlet, helping ensure proper grounding and safe operation. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. If you’d like further assistance or want us to take a closer look, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: Questioncan the LG HE Smart Front Load Washer be unstacked and still work?

Asked 1 month ago by john.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Neither the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, nor any LG WashTower™ unit, be used as a side-by-side unit. It is designed as a single, permanently stacked unit with a shared central control panel, intended specifically for vertical, space-saving installation. The washer and dryer components are inseparable and cannot be configured separately...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionWhat dryer plug receptacle do I need for the 220v plug? LG stackable models

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer As with any electric dryer, regardless of brand or manufacturer, the power cord (pigtail) connection between the wall receptacle and the dryer terminal block for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKEX200HGA, is NOT supplied with the dryer and must be purchased separately. Depending on your local building codes, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG minimum copper conductor and closed loop or forked terminals with upturned ends. The standard NEMA configuration for a 3-wire 240V 30 Amp plug is NEMA 10-30P (plug) or 10-30R (receptacle), and that for a 4-wire, 240V, 30 Amp plug is NEMA 14-30P (plug) or NEMA 14-30R (receptacle)...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHow long is the electric cord on the dryer component?

Asked 1 month ago by ETS.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer As indicated in its header, the dryer on the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA, is an electric dryer, and as with any standalone electric dryer, a power cord IS NOT supplied with the dryer. It must be purchased separately. Like standalone electric dryers, the dryer on this unit has a terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Depending on your local building codes or, in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends. Electric dryer power cords are most commonly available in lengths of 4 feet and 6 feet, though specialized lengths up to 10 feet or extension cords up to 25 feet are also available...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs this ventless?

Asked 1 month ago by VV.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer No, it is not ventless.

  Answered 1 month ago by Scott

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Q: QuestionMy dryer doesn't get heated while in operation The clothes are still damp

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Check filter and venting for built up lint and debris. We had this issue due to a heavily clogged vent pipe that needed heavy-duty cleaning from the roof downward.

  Answered 1 month ago by vented

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Q: QuestionCan the hinges be changed to the right side?

Asked 2 months ago by sweetcaroline.

• A:Answer I don't, but I doubt it.

  Answered 2 months ago by IreneVerified Purchase

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Q: QuestionDoes the dryer need a water line?

Asked 2 months ago by themayfam.

• A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKEX200HBA, has a Cold Water Inlet that must be connected to your cold water line to supply water for the steam cycles...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionWhich way does door swing

Asked 2 months ago by Anonymous.

• A:Answer It opens on the right side and swings left.

  Answered 2 months ago by AnonymousVerified Purchase

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