“I purchased from Best Buy “VEVOR - Heavy Duty Furniture Appliances Rollers, 660 lbs Total Load, Extendable Appliance Rollers” for underneath the unit. Will the Best Buy installers place the unit on these rollers for future cleaning or repair? Model is Y13”
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Hello, there! Thanks for reaching out about the LG WashTower (WKG101HVA) and the appliance rollers you picked up. It’s great that you’re planning ahead for easier cleaning and maintenance. Best Buy’s installation team typically follows their own installation guidelines, and placing a unit on third‑party rollers can vary depending on safety requirements and their policy. You may contact Best Buy's Customer service 1 (888) 237-8289. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P57C. If you’d like us to take a closer look at your setup or offer additional guidance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com for further assistance. - Avril
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