“I just ran a load in my brand new washer (WM3500CW) that was just delivered today and for the second time in a row, the clothes are sopping wet. I am concerned as to whether this is a consistent problem I can expect?”
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Depending on which cycle you are using, the spin speed may be able to be adjusted to the high spin speed to ensure the water is spun out of the clothing. If you are in need of assistance with your washing machine, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
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