Hi! Have an issue with the water level in my new LG washer. Not covering clothes and not getting clean. Water is coming in fine. Is there a way to change the water level?
Thank you! Marcyg null

Question

Hi! Have an issue with the water level in my new LG washer. Not covering clothes and not getting clean. Water is coming in fine. Is there a way to change the water level?
Thank you! Marcyg null

Accepted Answer

Have the same problem with this lg machine. There is either not enough water or to much. Have no control over the water. I have tried every way i can think of to adjust it. No success. I will know better about which machine to buy next time. It will not be a lg.

Answered by Anonymous 3 years ago

Worthless · Answer

Same here!  I would never advise anyone to buy this type of washer.  I would actually like to talk to the engineers that designed this worthless excuse of a washer.

Answer

Same problem! My clothes will go through the entire wash cycle and never get wet! I will never own an LG washer again.

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I was told to run heavy load cycle to get deeper water

Tirangue · Answer

I use the "Deep Wash" mode and it's ok now.

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So let me reply to those commenting with less then helpful information, like "that is how they work with less water". When half or parts of your clothes come out of the washer completely dry THAT is an issue. That is a pretty big indicator that your clothes didn't even get washed correctly and that the amount of "energy efficient water usage" is not enough to properly wash clothing. These washers also don't come with a standard agitator, so using the Deep Wash setting adds a lot more water but the flat agitator is no longer efficient in deep water levels so your clothes don't move and they just vibrate softly in place, which again, cleans nothing. It is the most painful thing to watch a washing machine not wash your laundry. Unfortunately, this washer is junk and there are no satisfactory settings to fix how they were designed. A good old fashioned washer at a yard sale or I heard Speed Queens are amazing.

Answered by Anonymous 1 year ago

SusanaA1 · Answer

LG is saying that it’s an HE washer that uses less water and bla bla bla. That’s fine and dandy, but if it doesn’t clean your clothes then it’s no good! I have one of these and it does not clean well. The agitator cleans with just about as much enthusiasm as my teenager. What’s the use of a water saving washer if I have to use deep fill and extra rinse? This washer is the biggest scam! I don’t care if it has wifi, I just want it to clean my clothes. I don’t have to know how an HE washer works to know that this washer is useless.

Answered by SusanaA1 1 year ago

Answer

I have the same problem. Some of the clothes never even get wet. There is no way they are getting clean. Like it or not I add additional water before I start. It makes the clothes heavier and adds more water. It took a little experimenting to figure out how much to add. I tried the deep cycle and it seems to add way too much water.

Answered by Anonymous 1 year ago

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I have to complain about the LG washing machine. In a normal cycle there’s not enough water to cover the clothes. This is the worst washing machine I have ever had. The advertisements lied by saying that this is the best washing machine, while it needs to be throwing away to the garbage.

Answered by Anonymous 1 year ago

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My LG top loader washing machine fairly new has a water plus on it but yet I can put a half a load of clothes in and some of the stuff still doesn’t get wet. What am I doing wrong

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I have the same problem. If you choose the normal cycle, the water level will barely cover the clothes. It is made to work this way. I liked it better with the old washing machines that used to at least let you pick low, medium, or high. Also, the old machines let you choose when you wanted to use HOT water or put in bleach in the water to dilute it BEFORE putting in the clothes so they would not get bleach spots. To bypass the low water level on an LG I choose “deep fill” when turning the dial and do the same on the right side panel, push the button that says “Deep Fill” until the light lights up.

Answer

I just bought this washer. The set was delivered yesterday. Having this same exact issues. Clothes go through a whole wash cycle, not enough water. Still dry. ITS GETTING RETURNED ASAP!!!! DO NOT BUY THIS WASHER!! Even a small load remains dry. I’m not going to stand at the washer to keep adding water. No matter what size, never enough water. Screw adding water just for it to almost overfill. JUNK!

Answer

I have the same problem with my LG front loader, after going through a complete wash and rinse cycle, some of the clothes are still dry on the top. Using less water is great as long as there is still enough water to get the clothes wet, will never purchase another LG appliance. Having said that, the towel cycle is supposed to use more water because of the weight, so I have started using that cycle for everything. Also have been adding water to the washer on top of the dirty clothes, then starting the wash cycle.  I have also stopped the washer, opened the door and added water at that point, then restarted the machine. Water never flows out even after the wash cycle has started because of the low water level.  Good luck.

Charlie · Answer

I have an LG WT7305CW 4.8 cu ft top loading washer. Mine does the same thing with small to medium loads.

The workaround I have found is to throw in a few gallons of water before turning it on when I'm running smaller loads that I know water level will be a problem. The sensor that determines the water level seems to rely somewhat on weight.

So by throwing a few gallons of water in, I get those few gallons more. Plus the extra water it adds because of the weight of the water I put in.

That being said, I wish LG would just add an option in the app that let me increase the amount of water it adds by about 30% for a small to medium loads. This thing has a computer brain in it, there's absolutely no reason this option couldn't be available.

Jeff · Answer

Its sad to see so many people dont understand how an HE washing machine works, Then they go and downvote the one answer that gives them the truth. The HE machines will not use that much water, and some models add more water periodically through the cycle.

LG Digital Customer Care · Answer

The ENERGY STAR® Qualified LG 4.5 Cu. Ft. 8-Cycle Top-Loading Washer with 6Motion™ Technology - White, Model # WT7100CW is a High-Efficiency washer that is designed specially to use only HE (High-Efficiency) detergent HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of the washer clean. Using detergent that is not HE may cause oversudsing and unsatisfactory performance which could result in error codes, cycle failure, and machine damage. Today's more efficient washing machines use so much less water than older machines that some consumers wonder whether their washer will get their clothes clean. This is especially true for people who have switched from a traditional agitator top-loader to a high-efficiency top-loader. Some are so concerned that they add more water to the machine with a bucket or garden hose. That's a really bad idea. In fact, adding too much water can result in dingier clothes. Cleaning may worsen because the clothes aren’t rubbing against each other in all that water—it's not what the machine's design intended. In recent years, as federal standards have become increasingly tough, washers are using less water and energy. An agitator top-loader that we tested 20 years ago might have used more than 40 gallons of water to wash an average load. Today’s agitator machines use considerably less, and HE top-loaders and front-loaders use far less than that. You can use the Water Plus option to add extra water to the wash cycle for better wash performance. If the washer reaches its maximum water level, the Water Plus button will have no effect. When Normal cycle is selected, if you select Water Plus option, cycle will be changed to Deep Wash cycle before starting. The Deep Wash cycle can also be used to provide additional water and wash heavily soiled mixed items, except delicate fabrics...^IFV

“Hi! Have an issue with the water level in my new LG washer. Not covering clothes and not getting clean. Water is coming in fine. Is there a way to change the water level? Thank you! Marcyg”

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