“I tried using the soak cycle this morning without success. Followed the instructions on page 29 of the manual but it went into wash cycle without soaking for 30 minutes. What's the secret?”

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• Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000 to verify. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered by LG Digital Customer Care 5 years ago

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